My battle with Earthlink
Derek Trotter
expat.arizonan at gmail.com
Sun Feb 17 22:02:41 MST 2013
I'm not sure which is the gateway my connection is using, but I tried to
figure it out.
traceroute to google.com (173.194.37.64), 30 hops max, 60 byte packets
1 router (10.0.0.1) 0.318 ms 0.354 ms 0.387 ms
2 209.179.0.1 (209.179.0.1) 24.542 ms 26.848 ms 28.087 ms
3 dir03-vl-4.ga-atlanta0.ne.earthlink.net (199.174.117.225) 30.769
ms 33.331 ms 35.684 ms
I assumed it was 209.179.0.1 so I pinged that. Each time the transfer
pauses, you'll see ping missing in the following sequence.
PING 209.179.0.1 (209.179.0.1) 56(84) bytes of data.
64 bytes from 209.179.0.1: icmp_req=1 ttl=254 time=21.7 ms
64 bytes from 209.179.0.1: icmp_req=2 ttl=254 time=21.0 ms
64 bytes from 209.179.0.1: icmp_req=3 ttl=254 time=21.4 ms
64 bytes from 209.179.0.1: icmp_req=4 ttl=254 time=21.9 ms
64 bytes from 209.179.0.1: icmp_req=5 ttl=254 time=21.4 ms
64 bytes from 209.179.0.1: icmp_req=6 ttl=254 time=20.9 ms
64 bytes from 209.179.0.1: icmp_req=7 ttl=254 time=21.5 ms
64 bytes from 209.179.0.1: icmp_req=8 ttl=254 time=21.4 ms
64 bytes from 209.179.0.1: icmp_req=9 ttl=254 time=21.2 ms
64 bytes from 209.179.0.1: icmp_req=10 ttl=254 time=21.4 ms
64 bytes from 209.179.0.1: icmp_req=11 ttl=254 time=21.0 ms
64 bytes from 209.179.0.1: icmp_req=12 ttl=254 time=31.0 ms
64 bytes from 209.179.0.1: icmp_req=22 ttl=254 time=21.2 ms
64 bytes from 209.179.0.1: icmp_req=23 ttl=254 time=21.9 ms
64 bytes from 209.179.0.1: icmp_req=24 ttl=254 time=22.4 ms
64 bytes from 209.179.0.1: icmp_req=25 ttl=254 time=81.6 ms
64 bytes from 209.179.0.1: icmp_req=26 ttl=254 time=48.7 ms
64 bytes from 209.179.0.1: icmp_req=27 ttl=254 time=35.4 ms
64 bytes from 209.179.0.1: icmp_req=28 ttl=254 time=30.6 ms
64 bytes from 209.179.0.1: icmp_req=29 ttl=254 time=34.4 ms
64 bytes from 209.179.0.1: icmp_req=30 ttl=254 time=21.7 ms
64 bytes from 209.179.0.1: icmp_req=31 ttl=254 time=21.1 ms
64 bytes from 209.179.0.1: icmp_req=32 ttl=254 time=22.5 ms
64 bytes from 209.179.0.1: icmp_req=33 ttl=254 time=21.9 ms
64 bytes from 209.179.0.1: icmp_req=34 ttl=254 time=32.0 ms
64 bytes from 209.179.0.1: icmp_req=35 ttl=254 time=21.6 ms
64 bytes from 209.179.0.1: icmp_req=36 ttl=254 time=21.8 ms
64 bytes from 209.179.0.1: icmp_req=43 ttl=254 time=21.7 ms
64 bytes from 209.179.0.1: icmp_req=44 ttl=254 time=21.6 ms
64 bytes from 209.179.0.1: icmp_req=45 ttl=254 time=21.7 ms
64 bytes from 209.179.0.1: icmp_req=46 ttl=254 time=21.5 ms
64 bytes from 209.179.0.1: icmp_req=47 ttl=254 time=22.1 ms
64 bytes from 209.179.0.1: icmp_req=48 ttl=254 time=22.1 ms
On 02/17/2013 09:29 PM, JD Austin wrote:
> In the past when I suspected my modem was rebooting I'd set up a
> continuous ping to my internal gateway address logged to a text file.
> Easy to rule it out that way.
>
> On Sun, Feb 17, 2013 at 8:57 PM, Derek Trotter
> <expat.arizonan at gmail.com <mailto:expat.arizonan at gmail.com>> wrote:
>
> It's supposedly new. It arrived a few days before the earthlink
> service was switched on. That was in October.
>
> On 02/17/2013 08:42 PM, JD Austin wrote:
>> My guess is your DSL modem is rebooting; how old is it?
>>
>> On Sun, Feb 17, 2013 at 8:02 PM, Derek Trotter
>> <expat.arizonan at gmail.com <mailto:expat.arizonan at gmail.com>> wrote:
>>
>> For several weeks I've had a problem with my earthlink dsl
>> service. Anytime I'm doing something that uses all or most
>> of my downstream bandwidth, all data coming into or going out
>> of my apartment stops. At the same time I'm downloading
>> something a series of updates for kubuntu and listening to
>> streaming audio, both stop. If I'm using my windows box to
>> download something else, that too stops. After a pause
>> lasting anywhere from a second or two to 15 or 20 seconds,
>> the downloads resume. A few seconds later, there's another
>> pause. This cycle repeats itself until the download is
>> complete or I give up.
>>
>> Each computer has two nics. The problem persists no matter
>> which one either machine is using for it's internet
>> connection. If I remove the router, connect the dsl modem
>> directly to either computer, the problem persists. I even
>> went to the closet and got the modem when I had dsl from
>> AT&T. I set it to work with the earthlink service and the
>> problem persists.
>>
>> Saturday an AT&T technician was here, checked the line from
>> the cord that plugs into the dsl modem and says the line is
>> in excellent shape and noise levels are very low. This is
>> not surprising since I live less than 1/4 mile from AT&T's
>> local office where all their equipment is.
>>
>> Since I've tried two computers, 4 nics, two dsl modems and
>> removed the router, and the problem still persists, I'm
>> guessing the problem is somewhere at earthlink's end.
>>
>> Tonight at 21:30 EST, an earthlink tech support person from
>> somewhere in India called to tell me they had fixed the
>> problem. While he was on the phone I tried downloading
>> something else and guess what. The problem was not fixed.
>> As near as I can tell, the dsl connection does not go down.
>> The earthlink people say it stays up. The lights on the
>> modem that are on when the connection is up never go off or
>> blink.
>>
>> The man asks me what dns settings I use. I tell him 8.8.8.8
>> and 8.8.4.4. He says I should try earthlink's dns servers.
>> To humor him I changed the settings on the windows box and
>> guess what. The problem did not go away.
>>
>> Maybe I'm missing something, but it's my understanding that
>> once the download has begun, that dns has already done it's
>> job and has no further role to play. One more thing. If I
>> use a VPN connection, I have no problem with it.
>>
>> Any idea what's going on? If you were to venture a guess,
>> would you say the problem is at my place, with AT&T or with
>> Earthlink?
>>
>> Thanks
>>
>> Derek
>>
>> --
>> "I get my copy of the daily paper, look at the obituaries page, and if I’m not there, I carry on as usual."
>>
>> Patrick Moore
>>
>>
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> --
> "I get my copy of the daily paper, look at the obituaries page, and if I’m not there, I carry on as usual."
>
> Patrick Moore
>
>
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--
"I get my copy of the daily paper, look at the obituaries page, and if I’m not there, I carry on as usual."
Patrick Moore
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