Cups issues
Lisa Kachold
lisakachold at obnosis.com
Sat Mar 10 10:50:18 MST 2012
I would package your issue with complete libs and logs and enter a
bugtracker ticket.
It's most probably a ghostscript 64bit issue? You might be able to
fix it with either a binary installation of ghostscript or manually
adding both the 32bit and 64bit versions of it all. Look at dpkg for
more.
On 3/9/12, Michael Butash <michael at butash.net> wrote:
> That would be yes, sorry for the late response. Distro-based dpkg.
>
> It could be something that their 32bit drivers aren't finding the 64bit
> counterparts - I've run into that a lot unfortunately with games and
> such not native to a dist, but I've not seen log or any stdout that
> complains. If I can figure out the flow of executables I'll ldd some of
> their bins to see what shows incomplete.
>
> I hate foreign proprietary blobs of crap like this from vendors for a
> reason.
>
> -mb
>
>
> On 03/08/2012 11:08 AM, Lisa Kachold wrote:
>> Sorry for top post but do you have 64 bit ghostscript?
>>
>> On 8 Mar 2012 10:40, "Michael Butash" <michael at butash.net
>> <mailto:michael at butash.net>> wrote:
>>
>> Thanks everyone.
>>
>> Using 12.04 64bit
>> Found/installed the .deb drivers already, no joy
>> Brother cupswrapper drivers are installed prior to anything added,
>> dpkg shows them as happy with ii
>> Removed/deleted/tried numerous different things, no joy
>> Found some issues with 32b libs in 11.10, did the same "fix" here
>> (copy /usr/lib/* brother libs to lib32)
>> Doesn't show any errors or anything and works normally other than
>> the blanks
>>
>> I've checked cups access/error, syslog, etc with no errors to be had
>> - it thinks everything is dandy. Only thing I see is periodic
>> discovery errors once a day.
>>
>> Odd part was when adding the printer in cups, it found it with mdns,
>> but there were 4 instances of it "found". I've tried each, thinking
>> maybe it's some iteration of port/driver/etc, but they've all worked
>> the same, thinking it's a disconnect from cups to the apps.
>>
>> I've never NOT been able to print by default without any drivers
>> when I've tried, it's the first time I've had to deal with vendor
>> drivers so no idea what to expect with cups. With no logs or
>> anything showing anything wrong, I'm a bit up a creek as I'm not
>> familiar enough with cups to start systracing it or the apps printer
>> functions. I need to find some docs how exactly cups works - it's
>> never been a very interesting point of research for me before. :)
>>
>> -mb
>>
>>
>>
>> On 03/08/2012 05:52 AM, Lisa Kachold wrote:
>>
>> Hi Michael,
>>
>> Which Ubuntu distro do you have?
>>
>> 0) Kernel: It seems that Ubuntu 11.10 has multiple printing
>> issues -
>> compared to 11.04 (a serious loss of QA from Canonical folks).
>> When
>> did you last update?
>> http://ubuntuforums.org/__showthread.php?t=1862413&page=__2
>> <http://ubuntuforums.org/showthread.php?t=1862413&page=2>
>> <http://ubuntuforums.org/__showthread.php?t=1862413&page=__2
>> <http://ubuntuforums.org/showthread.php?t=1862413&page=2>>
>>
>> Go to Applications -> Accessories -> Terminal
>> sudo dpkg --configure -a
>> sudo apt-get update
>> sudo apt-get upgrade
>>
>> TEST your driver now! If works - Dance!
>>
>> 1) Are you using 64 bit? Printer drivers for Ubuntu from
>> Brother are
>> 32bit only.
>>
>> sudo uname -a
>>
>> 2) Verify your driver:
>>
>> sudo dpkg -l | grep Brother
>>
>> Note that if one or both lines start with “iF” instead of “ii”
>> then this
>> appears to signify the installation failed to complete correctly.
>> Remove the installation completely by editing (AFTER BACKING UP
>> ALL
>> FILES to be able to roll back after):
>>
>> 1. In System, Administration, Printers, delete the printer in
>> question.
>> You might also need to browse to http://localhost:631 and delete
>> it in
>> the CUPS printer list if it shows up there.
>>
>> 2. Go into a terminal, then gksudo nautilus
>> which will open Nautilus with root permissions.
>>
>> 3. Use nautilus to go to folder /var/lib/dpkg/info
>>
>> Find all of the files that are named with your printer
>> concatenated with
>> "cupswrapper" "${printername}cupswrapper..." and delete them.
>>
>> sudo grep $printername *
>> del $filename
>>
>> 4. Go back a level to folder /var/lib/dpkg and open the file
>> called
>> "status" in gEdit. Do a File Save As and called it
>> status.backup. Close,
>> and re-open the file "status" (not the backup copy). Search for
>> "$printername". You should find a paragraph starting with the
>> words
>> "Package: $printernamecupswrapper" Delete that section and save
>> the file.
>>
>> 5. Now repeat the process outlined in step 4, but with the file
>> called
>> "available".
>>
>> You should now be able to go to a terminal and run sudo dpkg
>> --configure
>> -a without any errors.
>>
>> Go to Brother and get the correct printer driver:
>>
>> http://welcome.solutions.__brother.com/bsc/public_s/id/__linux/en/index.html
>>
>> <http://welcome.solutions.brother.com/bsc/public_s/id/linux/en/index.html>
>> Reference:
>> http://ubuntuforums.org/__archive/index.php/t-1653917.__html
>> <http://ubuntuforums.org/archive/index.php/t-1653917.html>
>>
>> Remember to restart cups after adding back following their
>> instructions.
>>
>> Does it work? No---> send us some logs?
>>
>> On Thu, Mar 8, 2012 at 12:59 AM, Michael Butash
>> <michael at butash.net <mailto:michael at butash.net>
>> <mailto:michael at butash.net <mailto:michael at butash.net>>> wrote:
>>
>> Since there are printer users here it seems, I was wondering
>> if
>> anyone else has run into this...
>>
>> I recently acquired a Brother color laser (mfc-9440cn), and
>> cannot
>> get it to print from my ubuntu box. I've been doing
>> everything via
>> cups local web interface for setup/add and everything tests
>> and test
>> prints ok, but any image comes out blank white. Local tests
>> and
>> prints all work fine, but nothing aside from the ubuntu test
>> page
>> has printed successfully via an actual "print".
>>
>> I've ensured ghostscript is there, everything looks ok in
>> status
>> before/after, i just get nothing printed. Scanning to it
>> via the
>> network works dandy with the drivers, just something isn't
>> right
>> with something with how apps are sending to the printer
>> drivers. I
>> hardly ever print anything anymore, and simply haven't used
>> printing
>> features enough to have run into it, so I'm hoping one of
>> you might
>> have seen this.
>>
>>
>> Googling various iterations of 'brother white blank pages'
>> hasn't
>> resulted in much after hours.
>>
>> Thanks in advance!
>>
>> -mb
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