Help for my mom

[Brian Cluff]

It would be a bit of a drive for her, but if she brought the machine to 
the east side meeting this Thurs, I'm sure that someone would be more 
than happy to help her out.  I would specifically volunteer myself, but 
I will be giving one of the presentations, although I could take a look 
at it after before and after the presentation.

Brian

Kevin Fries wrote:
> Hi,
>
> I am a full card carrying geek in the Denver Metro area, so I doubt 
> any of you know me.  We have a group like yours up here called CLUE 
> (Colorado Linux Users & Enthusiasts) which I volunteer my expertise at 
> all the time, so I think you guys are there, very similar to who we 
> are here.
>
> My mother lives in Litchfield Park near Camelback and Dysart.  
> Generally I can walk her through problems over the phone, but I think 
> she has a serious hardware issue, and it is causing a hard crash of 
> the system.  She was on vacation, and when she returned, it was 
> crashing hard.  It was Kernel Panic-ing the other day, but now she 
> seems to get to her Gnome Desktop (oh, Ubuntu 8.04 btw) then it does 
> not let her do anything.  I was going to try to get her to rename, and 
> recreate her home directory, but the system does not seem to be stable 
> long enough to allow her to do this.
>
> She just took the system down to Geek Squad (yea, yea, I know, but she 
> did it), and they told her the hardware was fine... But I have rarely 
> ever seen Hardy Herron hard lock without a hardware issue... if HH 
> gets too FUBAR'd, it generally reboots, or auto logs out, then a 
> profile refresh fixes it.  So, I suspect that Geek Squad was wrong, 
> but I need some real Linux Geek help.
>
> I would like to find some place, or someone that will get her up and 
> running again, but can barely navigate around when I am in Phoenix, 
> let alone know businesses there.  Can someone help be figure out how 
> to get my mom back up and running?  I know the Installfest is at the 
> end of the month, we do those here also... But I would like to get her 
> up and going this week if possible.
>
> Thanks for any advice and help
>
> Kevin Fries
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