cox business broadband for home

[Jim]

I've seen other people's posts telling of their Qwest horror stories.  I 
can't doubt these exist.  I've heard too many Qwest horror stories over 
the years.

I've had DSL service for 6 years here.  Most of that time I had other 
ISPs, but always had Qwest for the DSL line itself.  Once a couple of 
years ago after it had been raining for a couple of days, my DSL service 
died.  I called Qwest to report the problem and got someone who insisted 
I unplug the modem, wait a minute and plug it back in.  After asking the 
drone if he heard the static on the line, I finally got him to 
understand that the problem was due to water getting into the line.  My 
service was down about 4 hours that day.

About a year ago I signed up for Qwest's basic service with a static IP 
address.  Not long after that I called to make a change to my service. 
I soon found out how their sales people know little if anything about 
the product they're selling.  I lost my static IP addess.  I called to 
complain and found the sales drone had signed me up for MSN.  It took 
them a couple of days, but they undid the damage the sales drone had done.

Other than these two incidents, I've had good luck with them.  Maybe 
it's because I don't ask too much from them.

Why does Qwest have reasonable reliable service for some customers but 
not others?

-- 


"That income tax you know it's nothing more than legal robbery"
Sidney "Pa" Larkin

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