Cox is a POS

[w9fyi at cox.net]

---- KevinO <kevin at kevino.org> wrote: 
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> Wayne Davis wrote:
> > I've had Cox Broadband for about 4 years and it has been VERY reliable.
> > 
> How do you know?
> 
> What do you consider reliable?
> 
> I have a busine$$ account with multiple static IPs, check status each minute, and
> record changes of status. I do this because of my past experiences with Cox, and
> because a lot of people depend on my connectivity.
> 
> ( Data is here: http://www.kevino.org/cox_status.txt )
> 
> I am conservative in what I call an outage - testing for 3 consecutive failures
> of ICMP packets to make it back from the gateway IP, after waiting 2 S per
> packet. I don't consider the status back up again unless all three consecutive
> packets make the trip, to help eliminate noise in the data due to marginal cases.
> 
> I normally can flood ping the gateway IP with zero packet loss and 8 mS avg ping
> time.
> 
> There was a period from Oct 2006 until Mar 2007 without any logged loss of
> service. I would say that when their network works right, it works well.
> 
> I've been on the phone several times with Cox in the last 24 hours, and have been
> informed of 4 separate 'equipment failure' events during this time, each of which
> covered large areas, not just my street or local area.
> 
> BTW: I made a point to call during a period of uptime early this morning and had
> the modem tested by Cox, and it is working nominally. The modem and all data
> equipment here runs on filtered UPS power too.
> 
> Hence, I have come to a second conclusion: These equipment failures are not
> random failures.
> 
> Large ISPs such as Cox and Qwest do not really care about their customers - they
> don't have to.
> 
> One of my favorite pastimes is to call Cox during normal business hours and sit
> in the on-hold loop waiting for tech. support, where every 10 seconds a voice
> comes on "...[thanking me] for my patience..."!
> 
> I've logged 15 events just since 3am this morning....
> 
> Cheers,
> - --
> KevinO
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I work for cox.  I'm at work now.  Can you email me at justin.mann at cox.com, and I'd be happy to see what we've got going, and/or what has been happening.  I am one of the technical support reps that you would speak to if you called in.  I'd be more than happy to see what i can do to get this resolved.