1&1 - (was Mail Problems - Resolved - Explanation)

[Tony E - Jaraeth]

Personally, I only truly trust my own systems, setup the way I prefer.
However, I want speed, reliability and availability, and I don't really
need a colo/dedicated server for it.  I have had 1&1 for nearly 7 years,
or should I say, since they opened their data center in the U.S. and
were giving out free accounts.

I took the free account, and used it for testing my colo'd boxen on my
then employers network.  One day, some years later, they said "For being
one of our first US customers, have a half price account, on us." I have
had a full Linux Developer package ever since, with SSH access, TB of
bandwidth, 100's of MySQL db's & 1000's of email addresses to use at my
leisure.  For a shared server package, I could never be happier.

I now run a family businesses website on it, a parents personal website
as well as my own domain on that site. 1&1 handles the email & dns, I
use my own Registrar.  I will admit that I don't particularly care for
the way their PHP is locked down, but I also have noted recently that
you can override most php variables per directory (not using .htaccess)
and they are a tad slow on incorporating new software.  One example is
the fact that they're just updating to MySQL 5.0 and they have a
disclaimer at the MySQL 4.0 / 5.0 selection screen calling MySQL 5.0
"unstable".  Yeah, no... I don't quite agree with that.

But, those are minor issues to the fact that my websites are not high
maintenance, do not use nor need "the latest & greatest", and have had a
roughly 99.9+% uptime.  The only downtime wasn't really downtime, but
more of a server crawling to a halt, which was usually remedied within
30 minutes.

I like 1&1, for shared hosting at the least.  I can't say how their
dedicated server packages & support go, but it does sadden me to think
they may not be as good on a higher level when they work fine for me now.

Just my two pence...

~ Tony E



JD Austin wrote:
> Darin Wayrynen wrote:
>>> I have made some progress with my registrar and the company that maintains the 
>>> domains for that registrar. Supposedly, in the next few hours I will receieve 
>>> the authorization code and the domain will be unlocked...
>>>
>>> 1&1 here I come!
>>>
>>> I apologize, I don't mean to be a 1&1 fan boy, but when you call tech support, 
>>> someone answers. And while I really really really like it when they speak 
>>> english, at this point I'm willing to speak to ANYONE!
>>>     
>>
>> It's nearly impossible for me to let positive remarks about 1&1 stand
>> without sharing our sob story.
>>
>> To summarize, 1&1 sucks.  Period.
>>
>> We (Deru) lease servers outside of our network from other providers -
>> we use the servers to probe our network and data centers to let us
>> know if we are having external issues that we need to address that
>> internal probing would not or could not notify us about.
>>
>> We had a server from 1&1 for 3 years or so.  About 5 months ago the
>> server failed - we used their online tools to reboot the sever and
>> restart the server from scratch, to no avail.  We opened a trouble
>> ticket via email and called them to report the issue.
>>
>> It took them 7 days (days!) to repair whatever it was that failed.  
>>
>> Additionally, they would not credit us for the time the service was
>> down.
>>
>> We just can't understand how anyone would entrust their business to
>> 1&1.
>>
>> :-(
>>
>> Darin
>>   
> I'd second about their service.. they're horrible.
> I make sure that I NEVER need their tech support.
> I did have one instance where my plesk server key expired (plesk 7) and
> they took too long to provide a new one.
> I'll be moving my server from them as soon as I can afford to :)
> 
> -- 
> JD Austin
> Twin Geckos Technology Services LLC
> email: jd at twingeckos.com
> http://www.twingeckos.com
> phone/fax: 480.288.8195 
> 
> 
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