Cox v. Qwest High Speed - One More Time Please

[Craig White]

People have to keep in mind that problems that they may or may not
experience with either DSL or Cox Internet are governed by the issues
that are typically local and not endemic.

I've seen DSL work poorly because of water damaged lines into a
telephone termination box where Qwest will respond to irate callers by
switching users around on the terminals in the box so to make one
customer happy, they make another customer unhappy.

I've seen Cox work poorly because they have put their lines under
asphalt streets that shift and settle over time and gradually break the
wires.

The only thing that the consumer of broadband Internet can do is to
monitor the status of their 'modem' which is being made cheaper all the
time and bitch to customer service when the problem is on the other side
of their modem.

Craig

On Thu, 2006-11-09 at 21:51 -0800, Josh Coffman wrote:
> Just to throw out a different experience...
> I have  Cox home account.
> I haven't had to touch my Netgear router or cable modem since I moved to the new house in Feb, with the exception of setup the day i moved in and a power outage.
> I do occasionally have a have a blip where I lose connectivity for less than a minute. Then it seems to return.
> This can happen 0 to 3 times in a week. I had forgotten about it until it happened this morning. It could be the wireless network I suppose.
> 
> 
> Many years ago, I worked in a small 3 person office that used Qwest DSL. We had nothing but trouble with it.
> 
> -j
> 
> 
> 
> ----- Original Message ----
> From: George Toft <george at georgetoft.com>
> To: Main PLUG discussion list <plug-discuss at lists.plug.phoenix.az.us>
> Sent: Thursday, November 9, 2006 5:39:01 PM
> Subject: Re: Cox v. Qwest High Speed - One More Time Please
> 
> Just to toss in more conflicting opinions . . .
> 
> I have Qwest VDSL.  Have had no issues since the beginning of 2002.  I 
> love it.  I even talked Qwest into giving it to me for $19.95.
> 
> I have a client that has both Cox and Qwest DSL in their office 
> (wonderful Linux firewall with two Internet connections and auto 
> failover).  Cox has been a nightmare.  Qwest is rock-solid.  We have to 
> power-cycle the Cox modem and reboot the firewall about every 3 weeks. 
> We've replaced the modem and even changed the IP address - no change. 
> Strange thing is, it always fails in the early hours of the morning, 
> like during a maintenance window with minimal traffic.  And simply 
> power-cycling the Cox modem is not enough.  I've tried to ifdown eth0 
> followed by ifup eth0, I've tried service network restart, but that does 
> not work.  Only rebooting the firewall gets the Cox modem to work right.
> 
> Cox customer support is irritating as hell as well.  They always blame 
> my computer for the problem.  It took almost 3 weeks to get them to send 
> out a tech.  Keep in mind, this is a Cox Business account, and I expect 
> better customer service than that.
> 
> The tech was very knowledgable.  He told me quite a bit about their 
> internal setup that helped us with our issues.  So we went from losing 
> Cox weekly to losing it once every three weeks.
> 
> George Toft, CISSP, MSIS
> 623-203-1760
> 
> 
> 
> 
> George wrote:
> > Looking at dumping dial-up for something faster and something that will 
> > not tie up the phone line..
> > 
> > Cox is advertising $14.95 per month, no contracts, no taxes, no hidden 
> > fees.  however, a Cable modem is needed (59.95 +tax).  Supposedly, you 
> > do not need other COX services (television etc.).
> > 
> > Meanwhile, Qwest if touting 21.99 a month.  No doubt there are taxes and 
> > maybe hidden fees they don't want to talk about.
> > 
> > I know this has been thrown around recently (I wasn't thinking about it 
> > then) and was hoping folks might be willing to go there again.
> > 
> > Interested in the strengths and weaknesses, likes and dislikes of both.  
> > Also on the COX, what about buying a cable modem from another source, 
> > strengths and weaknesses?
> > 
> > 
> > 
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