?: Cox vs QWEST

[Darrin Chandler]

Siri Amrit Kaur wrote:

>On Monday 13 February 2006 05:47 pm, Technomage kindly wrote:
>  
>
>>IMHO, avoid QWEST like the black plague.
>>I used to have DSL with them, but they never had my billing correct (3
>>years worth of over charges)
>>    
>>
>
>Qwest's billing errors are terrible and persistant, whether at work or at 
> ... horrible experiences ...
>
>Siri Amrit
>  
>
It sounds terrible, and I've seen it personally as well. They switching 
billing systems with the USWorst merger, and yet again. If an account is 
still in the old system or wasn't converted properly they seem to have a 
devil of a time getting it straightened out. Where I work they've had 
mystery charges appear every month. Qwest will null them out with little 
fuss, but they can't make them not happen. Maybe they have now (I lost 
interest).

On the other hand, Cox tried to charge me every time they sent a tech 
out to fix the signal strength issue. And it never was anything to do 
with my house. After I canceled with Cox, I found out that soon after 
signing up with them they reported me for unpaid debt with the credit 
agencies. Why? Well, when they first tried to send someone out to hook 
me up they couldn't get my address right. They thought I lived in 
Phoenix when I didn't, even though I gave them a correct address *with* 
zip code. I had to reschedule a time or two because the techs couldn't 
find the house. Finally, one of their techs (brilliantly) actually 
*called* me when they couldn't find the house. He was somewhere in 
Phoenix, of course. In any case, they apparently sent a bill to this 
nonexistent address, which, of course, I never paid. They did make the 
bills come to my house and they were paid in full. But that unpaid bill 
to a ghost address went on my credit report. To Cox's credit they fixed 
things up and were fairly nice about it.

So, from personal experience: they all suck. Pick the one you hate less.

-- 
Darrin Chandler            |  Phoenix BSD Users Group
dwchandler at stilyagin.com   |  http://bsd.phoenix.az.us/
http://www.stilyagin.com/  |