?: Cox vs QWEST

[Siri Amrit Kaur]

On Monday 13 February 2006 05:47 pm, Technomage kindly wrote:

> > Any pertinent comments, suggestions, personal experiences, etc. would be
> > appreciated.
> >
> > -mj-
>
> MJ
> IMHO, avoid QWEST like the black plague.
> I used to have DSL with them, but they never had my billing correct (3
> years worth of over charges)


Qwest's billing errors are terrible and persistant, whether at work or at 
home. Month after month they are a nightmare. If you go with Qwest for phone 
service, make sure you get a PICC freeze on your long-distance carrier, 
because Qwest will allow you to get slammed. Make sure you get the _correct_ 
PICC for  your carrier. At work, Qwest assigned the wrong PICC to our LD 
carrier for 9 branch offices; it was a PICC that didn't belong to any 
carrier. Because we then had no assigned carrier, Sprint picked up the calls 
at $5 per MINUTE. Qwest charged us $5 per line to switch back to our carrier, 
but again assigned the wrong PICC to it, and the next month the bills again 
showed Sprint at $5 per minute. 

Each month, they billed us $5  per line for switching to Sprint, even though 
we never authorized the switch, and then billed us to switch back (28 lines x 
$10 per month switching fees). They said all of our employees must have been 
using a 1010 dialaround and deliberately choosing Sprint at $5 per minute! 
Each month I contested the switching charges and long distance bills and they 
credited the charges, then charged them again for the next month and we got 
to go through it all over again for all 28 lines.

It took Qwest 6 months to figure out that the problem was the wrong PICC that 
they had given us. By that time we had gone over to Eschelon and refused to 
pay the final Qwest bills, which still had errors on them. Three years later, 
Qwest is still hiring collections agencies to hassle the company for the 
unpaid bills. And Eschelon is just as bad with billing errors, too. You can't 
win :-

At home I got Qwest DSL last October. Every bill has been egregiously 
inaccurate until this last, most recent bill. 

Siri Amrit
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