swapping a cable modem

[Scott]

Indeed, Cox has excellent and fast support regarding the switch in the 
actual cable modem.  It took less than 30 seconds on the phone with a 
competant help desk representative.  As far your rented modem goes, they 
may have a place that you can drop it off at in your area which would 
save a few bucks on any delivery charge they wish to impose.

Craig White wrote:

>On Fri, 2005-12-09 at 11:47 -0700, Lynn David Newton wrote:
>  
>
>>I'm sure there are other lists where I could ask this,
>>but the folks here tend to have ready answers for this
>>sort of thing:
>>
>>I've been "renting" the cable modem Cox supplies. I
>>just bought one of my own so I can save that charge.
>>
>>Is there anything I have to do besides swap it in place
>>to make it work? Like maybe let them know the modem's
>>MAC address has changed? I assume they can read that
>>address from their end, because it's their hose coming
>>in through the wall. I don't have any idea how to read
>>it on my side, or whether it's even necessary.
>>
>>Incidentally, like most people on this list, my modem
>>goes to a hub, not directly to a computer.
>>
>>Obviously, I have to contact some phone number at Cox
>>to tell them to come get their modem and to stop
>>billing me for theirs. I can deal with that. I just
>>want to know what I have to do to get the old one out
>>and the new one in as quickly and with as little pain
>>as possible.
>>    
>>
>----
>you have to call Cox
>
>623-594-1000
>
>give them the serial number/model # of the modem and stay on line until
>it is working for you
>
>Craig
>
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