voice auto response

[Nick Estes]

That would be a pretty easy setup to do with asterisk and a few cheap 
interface cards (I can probably dig up the link for the $20 version of 
digium's card).  Doing it with a voip line would be even easier, but 
perhaps more costly on a recurring basis; my favorite voip provider is 2.9 
cents a minute for outbound calls, so you'd have to figure out which is 
more cost effective based on your expected call volume.  If you'd like 
more information about this type of setup (either land line of voip, I've 
done both in asterisk), feel free to email me offlist as I often don't 
keep up with reading plug mail.

 	--Nick


On Thu, 11 Aug 2005, kallen3 wrote:

> I wonder if anyone have any suggestions. I am looking for a way where I can 
> set up a system to make outbound phone calls to my customers to advised them 
> of when to expect a route person for a service request. Currently I do this 
> by having the operators who took the request to call the customer back and to 
> advise them of the status of their request and when they can expect the 
> service person. However this is eating up a lot of time and is backing up 
> incoming calls something fierce. What I am looking for is the type of system 
> I came across when I called for road service through my insurance company. 
> The operator took all of the information and then advised me I would be 
> called back with an eta. Within 20 minutes an automated system called me back 
> told me who will be coming out and when to expect them. I have looked at the 
> commercially available systems and the 5 figure price tag for the base system 
> is awful steep. I then looked at the open source solutions and came across a 
> few that may meet my needs including gnuDialer. does any have any other 
> suggestions that may also work. All I'm looking for is to step up a few boxes 
> with 4 or 5 modems each  program the  outbound messages and then pick up the 
> names and numbers to call  from my database . Any suggestions?
>
> And no this is not for telemarketing of any type :)  people will only be 
> called in response to an incoming call
>
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