Tired of Being Screwed By Cox (no pun intended)

[Greg]

How resent is this diddi?


Chad and Shaun Horton wrote:

>The bright folks at Cox have struck us with another one of their
>brilliant ideas again. Apparently the Cox put a jimmy hat on port 25. 
>Do you have an smtp server and also subscribe to Cox (http://www.cox.com
>and http://www.cox.net)? Well, you poor sap. You are no longer allowed
>to send email through your smtp server because Cox, in their infinite
>wisdom, has now blocked port 25. This includes both servers within your
>local network AND hosted by an external provider.
>
>There has yet to be a supporting argument providing a realistic reason
>why they started blocking port 25. (below is a poor explanation from
>cox, which you can also read at
>http://support.cox.net/custsup/email/email_info.shtml) 
>
>Now, this may not be that big of a deal for some, since you can still
>route all of your email through Cox's smtp server, but just the mere
>fact that they would do something so ludicrous should tick everyone off.
>
>So what can be done about this? According to Cox, "nothing." And be
>prepared to get hung up on when you express your frustration over this
>matter and to get the rhetorical statement, "We appologize for the
>inconvenience, sir. Is there anything else we can help you with?" 
>
>Now if you are desparate enough, Cox has been nice enough to offer a new
>tiered service, to be announced soon. It is not certain yet as to what
>these tiers mean for us, but be willing to bet that there will be
>provisions allowing port 25 to be opened for a hefty fee.
>
>So, if you are as displeased as I am, please express your disdain over
>this new policy with Cox directly. You can contact your local Cox
>division, or you can chat with a customer service agent at Cox Chat With
>Us Live support section. 
>
>An explanation from Cox about blocking port 25: 
>
>Q. Why do you require the use Cox outbound (SMTP) email servers? 
>A. It reduces the number of SPAM and virus emails originating from our
>customers. Most Internet Service Providers have adopted this practice to
>reduce spam. We must take this action to ensure that a few bulk emailers
>do not get the entire Cox.net domain blacklisted from sending mail to
>other Internet Service Providers. 
>
>Q. Will this hinder my ability to send email? 
>A. This will not impact the vast majority of customers, but there are
>bound to be some people using third party mail servers. Any software
>configured to use an SMTP server other than smtp.region.cox.net to
>deliver email directly to a recipient's server will no longer work. An
>indication of this problem may be a message similar to this in your mail
>client: 
>A time-out occurred while communicating with the server. Account:
>'otheraccount.otherisp.com', Server: 'othersmtp.otherisp.com', Protocol:
>SMTP, Port 25, Secure(SSL): No, Error Number: 0x800CCC19 Customers using
>third party email services must configure their email clients to use
>smtp.region.cox.net to send outbound email. Please remember that
>operating an email or other server on a residential Cox High Speed
>Internet connection is a violation of our Acceptable Use Policy. Email
>Software Settings 
>
>
> 
>
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-- 
"Anger and Greed are the primary causes of defeat"
		Sun Tzu - "Art of War"