Alltel website problem

[John Olson]

I could go on for a week about my opinion of Alltel and their linear
decline in customer service since they took over from cellular one.  I
quit attempting to use their web site for customer service months ago.
Even in IE, their preferred browser, it's loaded with  404 links,
scripting that freezes, and it's often very slow to load valid pages.
And to talk to a human on their customer service line is more difficult
than talking to a human at Qwest.  If cell numbers were portable, I'd
dump them tomorrow; no, I'd go to the mall and dump them tonight.

-----Original Message-----
From: plug-discuss-admin@lists.plug.phoenix.az.us
[mailto:plug-discuss-admin@lists.plug.phoenix.az.us] On Behalf Of
Michelle Lowman
Sent: Friday, October 11, 2002 3:04 PM
To: plug-discuss@lists.plug.phoenix.az.us
Subject: RE: Alltel website problem


I have always had java problems with galeon and mozilla, but not with
netscape. I only use netscape for my online class specifically because
Blackboard uses java applets, and I haven't had problems with it in
netscape. (I have tried installing both the jre and jdk following the
directions per mozilla, but apparently I'm missing something.)

 However, even when the Alltel site finally did load in netscape (after
I walked away and checked back a few minutes later), several links
didn't work, and I didn't see an ad on the bottom. Every page I looked
at had several non-functioning links.

Maybe I am the only one with this problem, but the fact that Alltel's
tech support said, "Tell her it's her ISP!" is enough to completely p---
me off.





On Fri, 2002-10-11 at 14:23, Bart Garst wrote:
> I was able to view the page easily with Mozilla 0.9.9 & Galeon 1.2.0. 
> I just can't load the banner at the bottom of the page with either of 
> them.
> 
> Bart
> 
> -----Original Message-----
> From: plug-discuss-admin@lists.plug.phoenix.az.us
> [mailto:plug-discuss-admin@lists.plug.phoenix.az.us]On Behalf Of 
> Michelle Lowman
> Sent: Friday, October 11, 2002 1:58 PM
> To: plug-discuss@lists.plug.phoenix.az.us
> Subject: Alltel website problem
> 
> 
> Can anyone confirm that www.alltel.com is inaccessible from Netscape, 
> Mozilla, and Galeon?  When I try it, it locks up Netscape while 
> loading the page, and it immediately crashs Mozilla and Galeon.
> 
> I can see from the half-loaded page on Netscape that it is "best 
> viewed with Internet Explorer 5.5," but I guess that really means ONLY

> viewable with IE5.5.
> 
> I just spend 20 minutes on the phone with Alltel telling them that I 
> shouldn't have to purchase a new operating system just to use Alltel's

> online banking services when I'm already paying for an Alltel account.
> 
> First they tried to tell me it was my ISP's fault; then, after I was 
> on hold for 10 minutes, they said it was my fault because I'm using 
> Netscape 4.78 (if you can get it to work in a newer version, please 
> let me know!); then they put me on hold for another 15 minutes, came 
> back and told me I could fill out an online comment form.  Hmmmmmmmm .

> . . something wrong with that . . .
> 
> Then the guy said he was filling out on online comment for me (how 
> nice), and I should get a response back in a few days.  I'll keep you 
> posted.
> 
> 
> 
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