Open Source Trouble Ticket system

[JD Austin]

Check out keystone Keystone ( http://keystone.whitepj.net/ )
Web-based problem tracking system, rewrite of an older system called PTS.

I used it on one of my previous jobs, worked great.

JD
> I am looking for a trouble/support ticket system to track my clients
> issues with.  I have found a few open source options, but I am also
> looking for one where my clients can log in and create the ticket
> themselves which I can then later assign to the appropriate person.  My
> ultimate goal is to have it so I can see all the trouble tickets grouped
> by company, the techs can see the items assigned to them, and the client
> can log in and see the status of all tickets relating to them.  If I can
> find a package to do this, it will save me a huge amount of time
> everyday.
>
> Thanks,
> John A.
> john@aciaz.com
>
> -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
> PLUG-discuss mailing list - PLUG-discuss@lists.plug.phoenix.az.us
> To subscribe, unsubscribe, or to change  you mail settings:
> http://lists.PLUG.phoenix.az.us/mailman/listinfo/plug-discuss