Transmitting screen shots for legal records

[George Toft]

That suggestion was the first thing out of my mouth.  But no!  The Business
requires we capture *exactly* what the member saw.

George



Austin Godber wrote:
> 
> Rather than storing images couldn't you just store the HTML you sent to
> the end user and then also store the returned FORM data (obviously) and
> any desirable client information (browser type, window size, etc).  This
> is certainly not invasive (at least not any more invasive than typical
> logging) and would allow the end users screen to be regenerated
> instantly from the stored info.
> 
> This is all smaller than images, and much easier to obtain, and there is
> no versioning required since rather than storing the URL (as mentioned
> above) the actual HTML is saved.
> 
> Austin
> 
> George Toft wrote:
> >
> > I need your thoughts and opinions on this topic.
> >
> > We (Big Corporation I work for) are about to launch a web project to replace a
> > paper form.  The regulations (or practice) in the Company is to image everything
> > that comes in from the members, and to store electronic images of everything
> > that
> > goes out to the members.  This gives the Customer Service Reps the ability to
> > recall everything that was ever sent to or received from a member
> > instantaneously.
> >
> > To replace this paper document that a person must sign once per year and mail
> > in, the Business wants to webify the form, let the member click on the proper
> > boxes, and submit the form.  Since the member had to authenticate to the system
> > to get to the form, we know who "electronically" signed it when they submitted
> > it.
> > In keeping with the previous paragraph of imaging everything the member sends
> > us,
> > the Business is proposing to capture the members computer screen in a screenshot
> > using a java applet, and transmitting that over the Internet to our servers,
> > where
> > it will be stored in lieu of the paper form.  "That way, we know exactly what
> > the
> > member saw."
> >
> > What are your thoughts?
> >
> > George
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