Handling "Urgent critical assistance..."
David Mandala
plug-discuss@lists.plug.phoenix.az.us
Wed, 17 Jul 2002 17:46:46 -0700
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I rather like consultants list. BALUG (Bay Area Linux Users Group) of which
I am a co-founder has such a list and it gets used fairly often.
Davidm
-----Original Message-----
From: Alan Dayley
To: plug-discuss@lists.plug.phoenix.az.us
Sent: 7/17/02 3:36 PM
Subject: Handling "Urgent critical assistance..."
This situation that hit today points to an interesting need. Here was a
professional support company that needed a Linux specialist ASAP.
(Ignore
whether or not they should already have a Linux specialist on staff or
call. It could have been a small business using Linux that was setup by
the owner's brother-in-law that has since moved away.) They didn't know
who to call to get Linux help. They came to PLUG. We handled it fairly
well but, it could be handled better.
Ideas:
-That skills database that has been discussed (and cussed) may have
handled it.
-What about a group of consultants setting up a contact list that could
be
linked to from the PLUG web site? That way PLUG is not endorsing any
one
company or person. PLUG just says "Click here for some local companies
that provide Linux support."
-A call tree so when a request like this hits the PLUG contact person,
quick calls can go out to interested persons who have OPTed-IN to get
such
calls. This way the trusted call tree members have each other's phone
numbers, not the general public.
-plug-consult@lists.plug.phoenix.az only for paying support requesters
and
monitored by people willing to earn the pay.
We want to help our members make money with Linux (I think), so this is
one
way to do it. Someone want to set something up?
Alan
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<TITLE>RE: Handling "Urgent critical assistance..."</TITLE>
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<P><FONT SIZE=3D2> </FONT>
<BR><FONT SIZE=3D2>I rather like consultants list. BALUG (Bay Area =
Linux Users Group) of which I am a co-founder has such a list and it =
gets used fairly often.</FONT></P>
<P><FONT SIZE=3D2>Davidm</FONT>
</P>
<P><FONT SIZE=3D2>-----Original Message-----</FONT>
<BR><FONT SIZE=3D2>From: Alan Dayley</FONT>
<BR><FONT SIZE=3D2>To: plug-discuss@lists.plug.phoenix.az.us</FONT>
<BR><FONT SIZE=3D2>Sent: 7/17/02 3:36 PM</FONT>
<BR><FONT SIZE=3D2>Subject: Handling "Urgent critical =
assistance..."</FONT>
</P>
<P><FONT SIZE=3D2>This situation that hit today points to an =
interesting need. Here was a</FONT>
</P>
<P><FONT SIZE=3D2>professional support company that needed a Linux =
specialist ASAP.</FONT>
<BR><FONT SIZE=3D2>(Ignore </FONT>
<BR><FONT SIZE=3D2>whether or not they should already have a Linux =
specialist on staff or </FONT>
<BR><FONT SIZE=3D2>call. It could have been a small business =
using Linux that was setup by</FONT>
</P>
<P><FONT SIZE=3D2>the owner's brother-in-law that has since moved =
away.) They didn't know</FONT>
</P>
<P><FONT SIZE=3D2>who to call to get Linux help. They came to =
PLUG. We handled it fairly</FONT>
</P>
<P><FONT SIZE=3D2>well but, it could be handled better.</FONT>
</P>
<P><FONT SIZE=3D2>Ideas:</FONT>
<BR><FONT SIZE=3D2>-That skills database that has been discussed (and =
cussed) may have</FONT>
<BR><FONT SIZE=3D2>handled it.</FONT>
<BR><FONT SIZE=3D2>-What about a group of consultants setting up a =
contact list that could</FONT>
<BR><FONT SIZE=3D2>be </FONT>
<BR><FONT SIZE=3D2>linked to from the PLUG web site? That way =
PLUG is not endorsing any</FONT>
<BR><FONT SIZE=3D2>one </FONT>
<BR><FONT SIZE=3D2>company or person. PLUG just says "Click =
here for some local companies </FONT>
<BR><FONT SIZE=3D2>that provide Linux support."</FONT>
<BR><FONT SIZE=3D2>-A call tree so when a request like this hits the =
PLUG contact person, </FONT>
<BR><FONT SIZE=3D2>quick calls can go out to interested persons who =
have OPTed-IN to get</FONT>
<BR><FONT SIZE=3D2>such </FONT>
<BR><FONT SIZE=3D2>calls. This way the trusted call tree members =
have each other's phone </FONT>
<BR><FONT SIZE=3D2>numbers, not the general public.</FONT>
<BR><FONT SIZE=3D2>-plug-consult@lists.plug.phoenix.az only for paying =
support requesters</FONT>
<BR><FONT SIZE=3D2>and </FONT>
<BR><FONT SIZE=3D2>monitored by people willing to earn the pay.</FONT>
</P>
<P><FONT SIZE=3D2>We want to help our members make money with Linux (I =
think), so this is</FONT>
<BR><FONT SIZE=3D2>one </FONT>
<BR><FONT SIZE=3D2>way to do it. Someone want to set something =
up?</FONT>
</P>
<P><FONT SIZE=3D2>Alan</FONT>
</P>
<BR>
<P><FONT =
SIZE=3D2>________________________________________________</FONT>
<BR><FONT SIZE=3D2>See <A =
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your mail doesn't</FONT>
<BR><FONT SIZE=3D2>post to the list quickly and you use Netscape to =
write mail.</FONT>
</P>
<P><FONT SIZE=3D2>PLUG-discuss mailing list - =
PLUG-discuss@lists.plug.phoenix.az.us</FONT>
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