Problems with Earthlinks PPP access

[Kimberly Secor]

Sheesh, Ms. Adams, you know Extreme Internet runs on UNIX. Maybe we are the 
minority, I know. Earthlink's ex-tech manager works for me now. He says 
there is zero support for Linux, I'm sorry to say.



Kimberly Secor	
Account Manager
480-368-4638 ext23
www.extremezone.com
Extreme Internet is Ranked 2nd on The Business Journal's THE LIST for 2001


-----Original Message-----
From:	Kimi Adams [SMTP:kimi@unitywave.com]
Sent:	Monday, June 18, 2001 9:54 PM
To:	plug-discuss@lists.PLUG.phoenix.az.us
Subject:	Re: Problems with Earthlinks PPP access

 << File: ATT00012.htm >> Hmmm, I doubt that most ISP's have any knowledge 
of Unix or Linux in any
format beyond simple instructions.  That's why it's important to be part of 
this group and to understand what other ISP's don't.  It's a known fact
that only Windows machine can get on the internet, right?

....................??...................right?

(...and then the phone was picked up by a real person and they asked that
one irritating question "What is your operation system, Windows 95, Windows 
98 or Windows ME?")  This is a topic worth saving.

Kimi


At 6/18/01 10:55 PM, you wrote:
>I wanted to see what would happen when I pushed "4 - for other
>operating systems".
>
>When they finally answered the phone, they asked if I had Windows 3.1,
>95, 98, or ME. I told them I had Windows 95 (I do, honest. The CD is
>somewhere in the closet. Swear to god. No one asked if I had it
>installed on anything.), but that I was using a linux system to debug
>EXACTLY what had gone wrong, and that their machine wasnt
>authenticating because the IP it claimed to have was invalid
>(0.0.0.0).
>
>So the windows tech who answered the phone took down notes and passed
>them along (I hope?).
>
>Anyways, the point of this reply is that I imagine there really wasnt
>a tech there as speculated, and that finally one of the windows guys
>got sick and tired of hearing the little chirp reminder that someone
>is on hold, and took the call anyways. Surely there are unix-literate
>techs on the day staff somewhere, since they are an ISP...
>
> > \_ Hopefully the machine I connected and logged into will
> > \_ be in their logs, and they can figure out what is wrong with that
> > \_ sucker.
> >
> > Which sucker?  The machine?  Or the one that sat on hold for more than
> > an hour?
> >
> > FWIW, as I understand call centers, the 15minutes is probably the
> > average time to bail.  With you sitting up in the queue, you ran the
> > accursed hotboard into an hour for them.
> >
> > I'd also be somewhat suspicious that there auto answerer has times
> > like
> >
> > 30 seconds
> > 1 minute
> > 2 minutes
> > 5 minutes
> > 10 minutes
> > 15 minutes
> > ---oh darn, only 6 slots for times, guess we won't scare the customer
> > more with how long the wait *really* is.
>
>
>
>--
>jkenner @ mindspring . com__
>I Support Linux:           _> _  _ |_  _  _     _|
>Working Together To       <__(_||_)| )| `(_|(_)(_|
>To Build A Better Future.       |                   <s>
>________________________________________________
>See http://PLUG.phoenix.az.us/navigator-mail.shtml if your mail doesn't
>post to the list quickly and you use Netscape to write mail.
>
>PLUG-discuss mailing list  -  PLUG-discuss@lists.PLUG.phoenix.az.us
>http://lists.PLUG.phoenix.az.us/mailman/listinfo/plug-discuss