regarding wiredglobal

[proudhawk@uswestmail.net]

The prome is,
cox@home does NOT support linux and any time you mention it, they immediately say "that OS is not supported and we cannot help you with YOUR problem", eve when the network outage is obviously something on thier end of things.

I recently had a network outage and it took going up through to a super in tier 2 support before I got hold on an old unix man and tald him what my system was saying. Only then was I listened to and only then was it determined to be a node failure that caused the outage.

The tech droids are only briefed on windows (ACK!) and yes, I can hear them turning pages in their "troubleshooting guides" everytime I call in with a problem (which is fortunately not all that often).

RTFM does no good when the party you are talking to doesn't have the same manual.


On Sun, 04 February 2001, "Steven M. Klass" wrote:

> 
> What exactly do you mean support linux??  I used cox and Linux for two 
> years.  As a computer geek, support means RTFM, and figure it out.  Calling 
> support and hearing them turn their troubleshooting guide pages only annoys 
> me.  If I am calling support, it's to tell them whats wrong with their crap 
> (i.e. support them!).  Sorry for the rant, but just because someone doesn't 
> support something, doesn't mean it won't work.  It means they don't want to 
> mess with it, because the cost is too great or the learning curve is to 
> steep, or their idiots .. etc.
> 
> Later
> 
> At 11:16 PM 2/3/01 -0800, proudhawk@uswestmail.net wrote:
> >J.L.
> >I found that rather surprising that wiredglobal was "out of business". 
> >Their webserver appears to be up still (but this can only mean its still 
> >being hosted elsewhere) and I can confirm the phone number appears out of 
> >service..
> >
> >This does not bode well for the local users as well as some linux users 
> >here (as wiredglobal was one of only 4 shops in town that I knew of that 
> >supported linux).
> >
> >I hope its only a temporary thing though. if not, it means we all may have 
> >to cover our butts when it comes to ISP provisioning, etc.
> >
> >Now if we can just convince @home to support linux.
> >
> >Hawke
> 
> 
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