Code Red: I just got a call from Qwest!

[Dan Brown]

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Well, what do you know.  I just got a call from a Qwest rep.  She said
she was calling in regards to the Code Red virus.

The conversation went something like this.

R: Hi, is this Mr. Brown.

Me: Yes, it is!*

R: This is <name> calling on behalf of the Qwest corporation.  We're=20
   calling all our DSL customers regarding the Code Red virus.  Have
   you noticed any problems lately?

Me: It's been a little slow but other than that nothing.

R: Ok, great, well I'd like to give you a URL that will give you
   more information about the virus...

Me: I don't run IIS.

R: Huh?

Me: I don't run Microsoft's IIS.

R: What?

Me: I don't run Microsoft stuff.  I only run Linux so I'm not affected.

R: Uh, umm, ok.  Well, thank you and have a nice day.

Me: Wait, do you have any information on Qwest switching to MNS?

R: Um, err, no.  I'm just calling about the Code Red thing.

Me: Ok.

I have to commend them for calling all of the customers individually.  Seems
like they're going that extra mile and putting that personal touch on it.
Sad thing is I really didn't feel that she understands the situation.  Like
she was reading from a script.  I wanted to discuss it more with her.

Dan


* I have caller id with privacy plus and odd thing was that the privacy
plus kicked in.  If any of you don't know what this does, if the caller
has an unknown phone number and id, the caller is prompted to leave a
message.  The phone then rings on my end twice and I know it's privacy
plus.  I hear a message along with the message the user leaves and am
prompted to accept the call or reject it.  So I knew ahead of time
what the call was about.  I was shocked to hear that it was someone from
Qwest calling about CR.


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