Qwest.net changing to MSN

[Tom Achtenberg]

No customer service is what I've always gotten from Sprint.  Maybe they have finally figured that out.

---------- Original Message ----------------------------------
From: Sundar Narayanasamy <linux@esaravana.com>
Reply-To: plug-discuss@lists.PLUG.phoenix.az.us
Date: Fri, 03 Aug 2001 12:43:39 -0700


I live in Dobson Ranch, I could not get DSL from anybody other than 
Telocity. But their last mile provider North Point went bankrupt last 
march leaving us without any DSL access . Then I went with Sprint 
Broadband, so far no compliants. The connections are better than what I 
used to get with Telocity.

And, Customer Service is better than Telocity -- of course, no customer 
service is better than Telocity customer service.

Sundar

Dan Brown wrote:

>I just saw on /. that qwest.net is changing over to MSN (should I
>be surprised that I heard about this first from a 3rd party and
>not from Qwest?).
>
>Of course, Qwest has never supported Linux so all their references
>are to Windows (Mac people have to wait).
>
>If I correctly read the small print in the MSN Disclaimer section of
>the the Qwest FAQ found on /.
>
>    http://www.qwest.net/nav4/msn/faq.html
>
>I see that I may be paying more for this unrequested service:
>
>  Offer Details: You must additionally subscribe to MSN Internet Access in
>  accordance with its Subscription Agreement to access the service. Until
>  you cancel your account or select an alternative plan, your phone bill will
>  continue to be automatically charged with your current price plan ($37.90
>  per month or $47.90 per month) through March 31, 2002, and thereafter you
>  will automatically be charged the current price for the MSN Standard
>  Unlimited Broadband Access Plan. You must be 18 years old or older. MSN
>  Broadband Internet Access is available only to users of the Windows® 98 or
>  later operating systems. MSN Internet Access is available only for personal
>  noncommercial use. Your subscription includes 10 hours per month of dial up
>  Internet access (i.e. dial away roaming). Local phone and/or long distance
>  toll charges may apply to dial-up access. It is the customer's responsibility
>  to check with a local phone company to determine if dial-up access numbers
>  are local. Dial-up access in excess of 10 hours per month will be billed at
>  the rate of $1.50 per hour. Local market network activity and capacity may
>  affect dial-up access availability.
>
>I tried to call Qwest at the 800 number they list in the FAQ.  I got through
>quickly but when I asked "Why?" and "What if I do not want this?" and "Is it
>correct that I will have to pay more?" she pleaded ignorance (I haven't gone
>through training on this yet).  She forwarded me to the Qwest.net tech support
>menu...menu...menu...  All of our reps are busy.  Your estimated wait time
>is 39 minutes.  I hung up.
>
>Anyone know of a relatively inexpensive, reliable high-speed service available
>in the Tempe area?  I checked the Cox web page and the @home service is still
>not available in my area.
>
>Thanks,
>Dan Brown
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