Alternatives to Frys?

21 Apr 2001 21:36:46 -0700

here's an idea,
everyone that has had a bad expereince with fry's start
sending notices through www.bbb.org (file an online complaint).

A couple of other places that will start getting the attention of the fry's management are:
www.bitchaboutit.com
www.eComplaints.com
www.ugetheard.com
www.planetfeedback.com

found these on page 30 (in the talking book version) of 
the computer shopper mag.

start hittingthese sites regulary with your gripes about fry's and their shoddy service 
and watch what starts to happen.

Hawke

On Sun, 22 April 2001, John Albee wrote:

> 
> Besides the "security" issues with the place, I am very dissapointed at the customer service or lack the of.  I went there and purchased a LinkSys router(for my @home connection, I want to use my linux firewall as a test system).  I should not have purchased that particular one considering that it had one of those returned, but checked and guranteed to work stickers on it, but I did.  When I wored with it that night I found out that it was defective and a rep at LinkSys agreed so I went beck to Frys.  While seeing if the "Customer Service"  Manager to see if I could get a $10 dollar discount or store credit(considering prices of gas this seemed fair) off the exchange for a working router being that the sticker stated that they checked the product, I was basiclly told by her that they stick the stick on all returned items and put them back out.  After knowing this  I would prefer to find an alternative place to do my business and personal computer shopping.  I wouldnt even mi!
> nd an online shop if they had detailed product descriptions and good prices.
> 
> Thanks,
> John Albee
> 
> 
> PS: the Frys rep. also insinuated that I broke the previously returned router.
> 
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