OT: PhoenixDSL / Phoenix Networks

Thu, 28 Sep 2000 07:29:47 -0700

This makes me a little apprehensive about my decision yesterday to change from Speedchoice one-way
to PhoenixDSL. Fortunately I have not sent in the contract so, before AI do, may I ask users of
PhoenixDSL what they think of their service. Is your speed acceptable and consistent? What
service/speed do you have? What complaints, if any, does anyone have with the ISP services, ie mail
and newsgroups? I'm sorry to revisit this subject since there was a discussion recently about DSL
providers in general (the good refviews being one of the reasons I considered switching to
PhoenixDSL), but I am unsure what to do.

Any information would be appreciated.

Regards,
Donn Shumway
dshumway@hypercom.com
"Somebody's boring me; I think it's me."
--Dylan Thomas

                    Alan Dayley                                                                                                                                  
                    <alandd@consultpros.com>                 To:     plug-discuss@lists.PLUG.phoenix.az.us                                                       
                    Sent by:                                 cc:                                                                                                 
                    plug-discuss-admin@lists.PLUG.pho        Subject:     Re: OT: PhoenixDSL / Phoenix Networks                                                  
                    enix.az.us                                                                                                                                   

                    09/28/00 06:20 AM                                                                                                                            
                    Please respond to plug-discuss                                                                                                               

Yes, PhoenixDSL is the online name for Phoenix Networks.  And yes, they
evidently have cut off the newsgroups you mention.  And yes, it is now
impossible to get to a human on the support lines because everyone is
calling them to complain.

I know this because I am one customer and I called last night, twice, but
still never got to a human.

Alan

At 12:39 AM 9/28/00 -0700, you wrote:

>I went to the PhoenixDSL website, and at the
>bottom it says "Phoenix Networks."  Is this
>the same DSL provider that people on this
>list recommend?  If it is, is the following
>true?
>
>The solution is obvious:  If your business
>can't or won't provide ISP services, DON'T
>call yourself an ISP.
>
>-=-=-=-=-=-
>
>http://www.dslreports.com/
>
>PhoenixDSL is upsetting residential customers by
>cutting off the entire alt. and binary trees of
>usenet news. Getting between a surfer and their
>usenet feed can result in nasty cuts, but Phoenix
>are hanging tough, directing users to the various
>external web usenet sources instead.
>
>
>
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