e-mail services down

[Michael Sheldon]

They're feeding you a major line.

Wednesday evening I spent a bit of time trying to figure out what was going
on. None of the "high" level domains were working. ie: az.home.com was
resolving, but all hosts for chnd1.az.home.com and phnx1.az.home.com
returned as "Non-existent domain". I queried several DNS servers, the one
they told me to use when I signed up, their authoritative server
dns1.home.com ,and my own caching nameserver. All returned the same results.
Today, all of them are giving good answers.

Considering that I run a caching nameserver, this means that the DNS had
been down long enough for the "expires" time on the records to elapse.

There may have been an additional problems with their mailservers, but they
*definitely* had a major screw up with their DNS.

Michael J. Sheldon
http://www.desertraven.com/
Make a fast friend, adopt a greyhound!


-----Original Message-----
From: plug-discuss-admin@lists.PLUG.phoenix.az.us
[mailto:plug-discuss-admin@lists.PLUG.phoenix.az.us]On Behalf Of Hawke
Sent: Thursday, November 30, 2000 22:02
To: plug-discuss@lists.PLUG.phoenix.az.us
Subject: Re: e-mail services down


Micheal,
actually, this isn't quite the case.
I use IP directed addressing here (no names, just numbers)
and all the servers appeared to have the same problem.

Also, according to tier II support level, it seems that
the last crash lasted somewhere in the neighborhood of
28 hours (it was a total server malfunction.).

the very last malfunction ocurred overnight here and affected
all e-mail accounts located within arizona.

I did ask if this was a DNS issue, and was told no.

so there you have it.

hawke

Michael Sheldon wrote:
>
> Yeah, they REALLY screwed up their DNS a couple of days ago. All of the
> machines were still running, but unless you knew the IP addresses, you
> couldn't reach any of them. And, apparently their mail servers use shared
> network storage, which got hosed as a result and is still down.
>
> On the bright side, your mail should eventually get to you.
>
> This is *definitely* one of those times that I'm glad I only depend on
them
> for the actual network connection.
>
> Michael J. Sheldon
> http://www.desertraven.com/
> Make a fast friend, adopt a greyhound!
>
> -----Original Message-----
> From: plug-discuss-admin@lists.PLUG.phoenix.az.us
> [mailto:plug-discuss-admin@lists.PLUG.phoenix.az.us]On Behalf Of Hawke
> Sent: Wednesday, November 29, 2000 21:57
> To: plug-discuss@lists.PLUG.phoenix.az.us
> Subject: e-mail services down
>
> to that administrator:
> @home mail service has been down for approximately 48 hours.
> from the information I gathered, it seems probable that the
> e-mails normally sent to me have also been bouncing.
>
> please let me know.
>
> proudhawk@cx358876-c.phnx1.az.home.com
>
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