speedchoice upgrade to Sprint broadband

[Thomas, Mark]

Under the old Speedchoice, it was easier to get an installation commitment
when buying through a reseller than when buying direct from Speedchoice.
Assuming that the reseller network operates under the same policies, that's
probably why Best Buy can offer new customers what Sprint cannot directly
offer an existing customer.  I do not know precisely how this is done,
though.

> -----Original Message-----
> From:	Donn Shumway [SMTP:DShumway@hypercom.com]
> Sent:	Friday, April 14, 2000 3:32 PM
> To:	Plug-discuss@lists.PLUG.phoenix.az.us
> Subject:	speedchoice upgrade to Sprint broadband
> 
> Are there other Speedchoice users on this list that are having as big a
> problem as I am getting Sprint to commit to an upgrade date for an
> existing
> One-way customer? It seems they are taking orders for New subscribers or
> existing two-way customers with a one week install schedule, but existing
> customers of the One-way system (downlink cable modem with 28.8 - 33.6
> modem uplink) are unable to even get an install date. They are stating the
> 'Policy' that they are upgrading existing two-way customers first when
> they
> are selling in Best Buy with < one week install date for new customers.
> 
> I am asking because it seems there have been several comments about the
> new
> Sprint Broadband wireless connection on the list recently and I wanted to
> bring this problem to everyone's attention that might be trying to
> upgrade.
> 
> Regards,
> Donn Shumway
> dshumway@hypercom.com
> "The significant problems we face cannot be solved at the
> same level of thinking we were at when we created them."
> --Albert Einstein
> 
-- 
Mark "T.C." Thomas
DataWarehouse Programmer
Cendant Corporation