CDI IT Solutions has a great opportunity for a Unix Administrator with
our client in Scottsdale, AZ. This is a 3 month contract position with
possibility of going perm, depending on performance. The shift is
9pm-9am Saturday-Monday, and some Tuesdays.
Job Description:
This candidate should be an energetic and a well-rounded Unix Systems
Administrator with proven technical experience and sheer enthusiasm to
be able to support our client's site and services in a 24/7, dynamic
and fast-paced growing environment. You will be working with other team
members on ticket queue; responding to technical escalations as well as
escalating out as necessary; and coaching and mentoring the shift staff.
Seeking operational efficiency one shift at a time and one problem at a
time is the winning approach to this position. This person has to be a
self-starter who is proactive and self-motivated to achieve operational
excellence.
Key Responsibilities:
· Work within a NOC team to provide front line support of our
clients site and services
· Coach and mentor fellow team members to improve technical
skillset
· Provide first level technical and management escalations to
the NOC
· Proactively monitor and troubleshoot production systems to
identify discrepancies and potential problems using Big Brother, Hobbit,
Tivoli and other NOC monitoring tools
· Provide phone/email support to all of internal customers
· Closely manage change to the production site to maintain
stability and availability
· Work with multiple teams of various technical disciplines,
typically via a conference call, to not only fix issues but able to
provide timely status and complete updates in corresponding ticket(s)
· Make sound decisions in extremely short time frames under
immense pressure in a complex technical environment
· Able to Work the Graveyard shifts as required to support a
24x7 staffing model which may include weekends and Holidays
· Be flexible to working overtime as needed
· Responsible for the Day-to-Day activities of the NOC Center
· Manages shift resources to daily goals/objectives
· Ensures all tickets are prioritized correctly and proper
escalation is applied
· Handles all NOC first level escalations
· Ticket queue management
· Able to respond tactically to overflow work
· Communication point for the NOC for all issues
· Share responsibilities and function as back up for shift
TDO
Job Requirements
(Knowledge, skills, abilities, experience required to perform job)
· 5+ years of 24/7/365 NOC experience
· 5-10 years of Unix/Linix/Solaris experience
· 2+ years of management/supervis
· Proven crisis management leadership ability working with
cross functional teams and executive management
· Advanced knowledge of operating system internals, file
system structures, and machine architectures in a UNIX/Linux environment
· World class verbal and written communication skills with
customer satisfaction as the main focus
· Proven problem solving skills with an emphasis on quick
problem resolution in a large eCommerce environment
· Able to flourish in a fast paced, high pressure environment
on every shift!
· Ability to keep abreast of technological changes and
innovation and their applicability to the company's goals
· Advanced experience with Mail, DNS, TCP/IP
· Intermediate LAN/WAN experience
· Working knowledge of relational Databases preferably Oracle
· Experience with web development technologies like HTML,
XML, XSL, Java
· Working knowledge of SAN technologies, Oracle, PERL, AWK,
SED, load balancing technologies, and shell scripting
Don't miss out on this great opportunity! Send your resume to
Chris.James@
[Non-text portions of this message have been removed]
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