wow. I haven't had anything like that happen.

But i have not dealt with their business side much. and I tend to be very self-sufficient.

On Fri, Dec 15, 2017 at 6:21 PM, der.hans <PLUGd@lufthans.com> wrote:
Am 18. Nov, 2017 schwätzte Eric Oyen so:

moin moin,

does Cox Business still want a one year cancellation notice?

Cox Business wanted a new contract to move the service and the new
contract stipulated a 12 month notice for cancellation. I moved to Century
Link :).

Cox also completely borked up my cancellation of the old service and it
took me 6 months to get them to actually cancel my service and give me my
money back. They lost the paperwork and threatened me with collections
on a cancelled service with a balance that they owed me. Luckily, I had
made sure to get an email acking my cacellation at the beginning.

ciao,

der.hans


you might have to call cox business and speak to Jame Hidalgo. He is my contact over there. btw, business class internet doesn't suffer from the hard cap that you got charged for this last time out. they might even have access to the fiber that you want.

now, sure, most of the tier 1 droids at residential customer service are good people. However, anyone who has ever worked a CSr desk knows that they all have to run from a script.

anyway, if you call Jame Hidalgo at cox business, please tell him who referred you.

Eric OYen
from the central office of the Technomage Guild, Internet services referrals Dept.

On Nov 18, 2017, at 7:44 AM, techlists@phpcoderusa.com wrote:


Asked for a supervisor.




On 2017-11-17 12:38, Snyder, Alexander J wrote:

Kind of irritated by this ...

Cox lays fiber in my subdivision, has the service trucks wrapped in "Gigablast" vinyl adverts ...

Service folk gladly sharing that "it's for gigablast" ...

I did my giddy dance, nerdgasm, the whole 9 yards ... #ShutUpAndTakeMyMoney

I called them each week and spoke to customer service folks that seemed to be less informed than the guy last week ...

Bro ... that was 6 months ago. >:-(

The only major development was Cox billing me for going over 1TB a bandwidth a month.

Friends in Auhtukee and Glendale have it, and are quite happy with it. Why can't I have this happiness?

Sincerely,
AloneAndHopless ...

;-)





Thanks,
Alex.

Sent from my Samsung Galaxy S8+

On Nov 17, 2017 12:13, "Jerry Snitselaar" <dev@snitselaar.org> wrote:
Anyone using this service? It looks like it finally arrived in our
neighborhood. I'd prefer to try Google Fiber, but that seems to be
dead in the valley since their competitors complained about the deals
they were able to make with the cities. So tempted to upgrade to this.
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