not at all.
The failure ended up being two-tiered. The first problem was a firmware failure. The fee to recover the first pass was $395. After the first pass, they recovered my critical data successfully, however it was discovered there were 2 heads that were failing. There was data that couldn't be recovered without replacing the heads. They offered to take it into their clean room for $750, replace the heads, and recover the rest of the data. I didn't need it (it was my brother's data and he was too cheap to pay for recovery), so I opted not to continue the recovery process.

FYI - if you have data on Seagates, get it off: https://www.backblaze.com/blog/hard-drive-reliability-update-september-2014/

Eric


On Tue, Jun 2, 2015 at 2:16 PM, Michael Butash <michael@butash.net> wrote:
Ouch, if you don't mind my asking, what did it end up costing total?  Luckily never needed to myself, but people have asked and I never have an answer.

On or off-list is fine.  :)

-mb



On 06/02/2015 11:22 AM, Eric Cope wrote:
Hi everyone,
I recently had a Seagate 3TB drive fail on me. The local company, Desert Data Recovery, was able to recover all of my critical data. They were very responsive and really inexpensive. They did a free evaluation and offered a "No Data, No Fee" policy. I'd highly recommend them.


Just thought I would share. Backups are cheaper, but if you need recovery services, check them out.

Thanks,
Eric


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