Many laptops have a wireless networking card that fits in a socket on the main board. I have had laptops where the card came loose and all wireless options went away. I had to open the door or case, reseat the card and all was well.

I suspect the card was bumped from the socket or even removed and not replaced when they were fixing your keyboard. If I was in your situation, finding that card and confirming it is installed is the investigation I would take. And I'd go back to the technicians and ask for proof that the wireless is working.

Alan


On Tue, Oct 21, 2014 at 1:29 PM, Michael Havens <bmike1@gmail.com> wrote:
how do you change the ap with xfce? I got to tell her I tried her suggestion in the least. there is no wireless icon in the taskbar.

:-)~MIKE~(-:

On Tue, Oct 21, 2014 at 1:04 PM, Carruth, Rusty <Rusty@smartm.com> wrote:

And I’d do the iwconfig while there to see the strengths….

 

 

From: plug-discuss-bounces@lists.phxlinux.org [mailto:plug-discuss-bounces@lists.phxlinux.org] On Behalf Of Stephen Partington
Sent: Tuesday, October 21, 2014 1:03 PM
To: Main PLUG discussion list
Subject: RE: not getting ip address

 

I would second this question. Your connection was showing 0 connection not a wrong ap.

On Oct 21, 2014 1:01 PM, "Carruth, Rusty" <Rusty@smartm.com> wrote:

Did you have her show it working there?

 

 

 

From: plug-discuss-bounces@lists.phxlinux.org [mailto:plug-discuss-bounces@lists.phxlinux.org] On Behalf Of Michael Havens
Sent: Tuesday, October 21, 2014 1:00 PM
To: Main PLUG discussion list
Subject: Re: not getting ip address

 

okay.... I took it in and the tech said she had connected to the net before she gave it back to me. then she said I probably was connecting to the wrong access point. how do you select ap with xfce wm?


:-)~MIKE~(-:

 

On Tue, Oct 21, 2014 at 12:13 PM, Stephen Partington <cryptworks@gmail.com> wrote:

That is what it looks like.

On Oct 21, 2014 12:06 PM, "Michael Havens" <bmike1@gmail.com> wrote:

 iwconfig wlan0

wlan0     IEEE 802.11bgn  ESSID:off/any  

          Mode:Managed  Access Point: Not-Associated   Tx-Power=20 dBm   

          Retry  long limit:7   RTS thr:off   Fragment thr:off

          Power Management:off

          

it looks to me like it is nponexhistant. so I need to take it back to the shop becAuse she disconnected the antenna. Right?


:-)~MIKE~(-:

 

On Tue, Oct 21, 2014 at 11:48 AM, Stephen Partington <cryptworks@gmail.com> wrote:

this post will give you a nudge in the right direction, http://superuser.com/questions/272723/wireless-signal-strength-in-linux

 

the key line is "Link Quality=74/100 Signal level=-61 dBm Noise level=-107 dBm" If you have a wireless device but those signals are low/nonexistent your antenna might have been disconnected in some way. also if you have a definite wireless device but poor levels try moving abnormally close to your AP, like right next to it and see what the DB levels look like. secondary hint that the wireless issue is an antenna issue.

 

On Tue, Oct 21, 2014 at 11:40 AM, Michael Havens <bmike1@gmail.com> wrote:

kind of connectivity, DB levels, fully connected? How do I determine that? 


:-)~MIKE~(-:

 

On Tue, Oct 21, 2014 at 11:36 AM, Stephen Partington <cryptworks@gmail.com> wrote:

what kind of connectivity are you getting, DB levels and the like on your wireless. is it even fully connecting?

 

On Tue, Oct 21, 2014 at 11:35 AM, Michael Havens <bmike1@gmail.com> wrote:

Can get an ip with an ethernet. Now what?


:-)~MIKE~(-:

 

On Tue, Oct 21, 2014 at 11:25 AM, Stephen M <smelheim85@gmail.com> wrote:

Michael,

I've heard in the past that when people fix the keyboard in a laptop.  That sometimes that can knock off the wireless adapter
by accident.  Have you tried by an Ethernet cable?

 

On Tue, Oct 21, 2014 at 11:15 AM, Michael Havens <bmike1@gmail.com> wrote:

I just got my laptop back from the repair shop and it isn't getting an ip address. It was in the shop because   the keyboard needed replacing. Can you help me figure out why it isn't getting the address?

:-)~MIKE~(-:


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