Last week I looked around earthink's site and found an email address for media relations. I wrote a note there explaining what was going on and the trouble I've had getting their support staff to acknowledge there was a problem. Monday I got a phone number that is answered by people somewhere in North America. I've exchanged emails with and called one of their support people over here. Here's what I got from him in his last note.

I have a customer attempting a solution to the same problem I will let you know how it turns out.

This doesn't encourage me that they're getting other customers to do troubleshooting for them, but at least they're admitting there is a problem and I'm not the only one dealing with it.

On 03/02/2013 06:59 PM, Jason Spatafore wrote:

Derek,

Did you get to the root cause of this issue? I didn't see further response and was curious to the result.

Group,

Sorry if you consider this spam. :(

On 02/24/2013 12:29 PM, Derek Trotter wrote:
The earthlink tech support guy I talked to on Friday mentioned a 2nd tier support person he would talk to about my problem. I asked him how do I get in touch with one of these 2nd tier guys. He said he wasn't allowed to give me that information. Tomorrow the AT&T guy is supposed to come back. I'll see what I can get out of him.

On 02/24/2013 11:10 AM, Michael Butash wrote:

I was looking around to see if others have figured out if earthlink was using sandvine's, and found this:

https://secure.dslreports.com/forum/r25660160-General-Sudden-Degradation-of-Services

"You described earlier the symptoms of a DSLAM or Shelf card that is throwing errors or possibly just going/gone bad. Ask support (Level 3 aka TRON) to check the DSL card that you are on for any issues and possibly remove your provisioning and rebuild the circuit on another pin on the card or another card. You have to keep on top of the TRON Team (Level 3 Support) as they are the only ones that can get a truck rolled to your location."

It's either flaky hardware (your modem or their wiring/dslams), or qos tail-dropping your "undesirable" traffic. Talk to this mythical "tron" entity. I don't use dsl so I don't know it's quirky mannerisms when it unravels.

-mb

On 02/23/2013 06:31 PM, Derek Trotter wrote:

The more I think about it, the more I think you're right. I did some
usenet harvesting using encrypted connections and had no problem. If
only I could call earthlink and get in touch with someone in this
country. I'm guessing they don't tell their overseas tech support very
much.

On 02/23/2013 05:28 PM, Jason Spatafore wrote:

This is a classic example of QoS usage.

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