Derek,
I think your best approach will be engage the tech when he's
out with the suspicion of throttling as being the root, and
ask them if maybe they are over-estimating the thresholds.
1MB is still a good connection but if it's resulting in
timeouts, maybe ask them if they can take the threshold to
3MB for 2 weeks to see if you have a better experience. Once
you get that attention focused on the potential issue, most
network admins (being contacted by the tech) would be
curious on why you experienced it and will start digging a
little more on their own to see if it's some other problem
that is causing the throttle to choke the line.
Your goal should be to engage and encourage them to look
into it while being their "test subject" in an "experiment".
People typically eat up that type of approach since it
really appeals to their curious side, which is what
most-likely got them into network administration to begin
with.
Remember, the technician is your gateway to the network
admin. He'll confirm all the physicals for the admin and
yourself.
Just my two cents. Very interested in seeing how this
challenge works out.
On 02/23/2013 06:31 PM, Derek Trotter wrote:
The more I think about it, the
more I think you're right. I did some usenet harvesting
using encrypted connections and had no problem. If only I
could call earthlink and get in touch with someone in this
country. I'm guessing they don't tell their overseas tech
support very much.
On 02/23/2013 05:28 PM, Jason
Spatafore wrote:
This is a classic example of
QoS usage.
The VPN connection doesn't experience the problem
because the QoS settings for VPN would have a no
throttling policy attached. SSH would typically be
non-throttled as well.
On 02/17/2013 08:02 PM, Derek Trotter wrote:
For several weeks I've had a
problem with my earthlink dsl service. Anytime I'm
doing something that uses all or most of my downstream
bandwidth, all data coming into or going out of my
apartment stops. At the same time I'm downloading
something a series of updates for kubuntu and
listening to streaming audio, both stop. If I'm using
my windows box to download something else, that too
stops. After a pause lasting anywhere from a second
or two to 15 or 20 seconds, the downloads resume. A
few seconds later, there's another pause. This cycle
repeats itself until the download is complete or I
give up.
Each computer has two nics. The problem persists no
matter which one either machine is using for it's
internet connection. If I remove the router, connect
the dsl modem directly to either computer, the problem
persists. I even went to the closet and got the modem
when I had dsl from AT&T. I set it to work with
the earthlink service and the problem persists.
Saturday an AT&T technician was here, checked the
line from the cord that plugs into the dsl modem and
says the line is in excellent shape and noise levels
are very low. This is not surprising since I live
less than 1/4 mile from AT&T's local office where
all their equipment is.
Since I've tried two computers, 4 nics, two dsl modems
and removed the router, and the problem still
persists, I'm guessing the problem is somewhere at
earthlink's end.
Tonight at 21:30 EST, an
earthlink tech support person from somewhere in India
called to tell me they had fixed the problem. While
he was on the phone I tried downloading something else
and guess what. The problem was not fixed. As near
as I can tell, the dsl connection does not go down.
The earthlink people say it stays up. The lights on
the modem that are on when the connection is up never
go off or blink.
The man asks me what dns settings I use. I tell him
8.8.8.8 and 8.8.4.4. He says I should try earthlink's
dns servers. To humor him I changed the settings on the
windows box and guess what. The problem did not go
away.
Maybe I'm missing something, but it's my understanding
that once the download has begun, that dns has already
done it's job and has no further role to play. One more
thing. If I use a VPN connection, I have no problem
with it.
Any idea what's going on? If you were to venture a
guess, would you say the problem is at my place, with
AT&T or with Earthlink?
Thanks
Derek
--
"I get my copy of the daily paper, look at the obituaries page, and if I’m not there, I carry on as usual."
Patrick Moore
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