So the other day I was in a Windows VM making sure a local non-profit's email got past Outlook's spam filtters, and was having problems connecting to the Exchange server. Anyways, someone provided me remote desktop support, and all I needed to do was point my web browser to the address he told me over the phone, authorize access, and the person was on my desktop. It took like 10 seconds.
It turns out they were using Bomgar, which apparently works to provide support from a Linux environment to Mac, Windows, and Linux. I sent an email to them and they said the appliance covers 2 licenses and is $4,000. I really liked the no-hassle way to provide remote desktop support, but $4,000 is too steep for me. Anyone know of a good, no-hassle alternative?