On Wed, Jan 19, 2011 at 1:34 PM, Lisa Kachold <lisakachold@obnosis.com> wrote:
On Wed, Jan 19, 2011 at 8:57 AM, Mark Phillips <mark@phillipsmarketing.biz> wrote:
On Wed, Jan 19, 2011 at 6:57 AM, Lisa Kachold <lisakachold@obnosis.com> wrote:
oops that's "scanimage -L"On Wed, Jan 19, 2011 at 6:56 AM, Lisa Kachold <lisakachold@obnosis.com> wrote:
Hi Mark!On Wed, Jan 19, 2011 at 6:22 AM, Mark Phillips <mark@phillipsmarketing.biz> wrote:
I have an hp L7688 all in one printer/scanner/fax on my network. I am running Debian testing on my computer. I have been able to control the scanner in this printer for years from my computer - it always works out of the box by installing hpaio, which I have done on several other machines. Recently, probably due to an update/upgrade dance (?), xsane no longer recognizes the scanner; it only finds my video camera (which it found since first installing the camers with the scanner). hpaio and xsane-hpaio are installed (the backends for this printer/scanner). When I run scanimage -L, only the video camera is found. Anyone have any suggestions on how to troubleshoot what packages are missing so I can get my scanner back?
There seems to be a backend dependency for this:
http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=512596
To troubleshoot your installation, we would need:
"hp-check -t"(Please post the output)
Here is the output:
mark@orca:~$ hp-check -t
HP Linux Imaging and Printing System (ver. 3.10.6)
Dependency/Version Check Utility ver. 14.3
Copyright (c) 2001-9 Hewlett-Packard Development Company, LPSaving output in log file: hp-check.log
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed
to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper
dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).
Initializing. Please wait...
---------------
| SYSTEM INFO |
---------------
Basic system information:
Linux orca 2.6.32-5-amd64 #1 SMP Wed Jan 12 03:40:32 UTC 2011 x86_64 GNU/Linux
Distribution:
debian 6.0
Checking Python version...
OK, version 2.6.6 installed
Checking PyQt 4.x version...
error: NOT FOUND OR FAILED TO LOAD!
Checking for CUPS...
Status: scheduler is running
warning: Version: (cups-config) Not available. Unable to determine installed version of CUPS.)
error_log is set to level: warn
Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.1
------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
Checking for dependency: CUPS - Common Unix Printing System...
OK, found.
Checking for dependency: CUPS DDK - CUPS driver development kit...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
Checking for dependency: CUPS devel- Common Unix Printing System development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
Checking for dependency: CUPS image - CUPS image development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
Checking for dependency: DBus - Message bus system...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.
Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.
Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.
Checking for dependency: libjpeg - JPEG library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
Checking for dependency: libpthread - POSIX threads library...
OK, found.
Checking for dependency: libtool - Library building support services...
OK, found.
Checking for dependency: libusb - USB library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.
Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.
Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.
Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.
Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.
Checking for dependency: Python devel - Python development files...
OK, found.
Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.
Checking for dependency: Python XML libraries...
OK, found.
Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.
Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.
Checking for dependency: Reportlab - PDF library for Python...
OK, found.
Checking for dependency: SANE - Scanning library...
OK, found.
Checking for dependency: SANE - Scanning library development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
Checking for dependency: scanimage - Shell scanning program...
OK, found.
Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.
----------------------
| HPLIP INSTALLATION |
----------------------
Currently installed HPLIP version...
HPLIP 3.10.6 currently installed in '/usr/share/hplip'.
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.10.6
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-doc/HTML
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.10.6.15
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no
Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.
[plugin]
installed=0
eula=0
Current contents of '~/.hplip/hplip.conf' file:
[last_used]
device_uri = hp:/usb/Photosmart_370_series?serial=CN4BH231W1049G
[installation]
version = 3.10.6.15
date_time = 01/19/2011 13:47:45
--------------------------
| DISCOVERED USB DEVICES |
--------------------------
No devices found.
---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------
Epson
-----
Type: Unknown
Device URI: socket://192.168.25.100:9100
PPD: /etc/cups/ppd/Epson.ppd
PPD Description: Epson Stylus Photo R280 - CUPS+Gutenprint v5.2.6
Printer status: printer Epson is idle. enabled since Mon 03 May 2010 04:09:55 PM MSTEpson_Stylus_NX125_NX127
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.
------------------------
Type: Unknown
Device URI: ///dev/nullPrinter Ready to print. HP-L7680 is idle. enabled since Wed 19 Jan 2011 01:34:09 PM MST
HP-L7680
--------
Type: Unknown
Device URI: socket://192.168.25.102
PPD: /etc/cups/ppd/HP-L7680.ppd
PPD Description: HP Officejet Pro l7600, hpcups 3.10.6Photosmart_370_series
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.
---------------------
Type: Printer
Device URI: hp:/usb/Photosmart_370_series?serial=CN4BH231W1049G
PPD: /etc/cups/ppd/Photosmart_370_series.ppd
PPD Description: HP Photosmart 370 Series, hpcups 3.10.6
Printer status: printer Photosmart_370_series is idle. enabled since Mon 18 Jan 2010 11:46:41 AM MST
HP Linux Imaging and Printing System (ver. 3.10.6)
System Tray Status Service ver. 2.0
Copyright (c) 2001-9 Hewlett-Packard Development Company, LPwarning: Qt/PyQt 4 initialization failed.
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
error: hp-systray requires Qt4 GUI and DBus support. Exiting.
warning: Unable to connect to dbus. Is hp-systray running?
error: Unable to communicate with device (code=12): hp:/usb/Photosmart_370_series?serial=CN4BH231W1049G
error: Device not found
error: Communication status: Failed
----------------------
| SANE CONFIGURATION |
----------------------Checking output of 'scanimage -L'...
'hpaio' in '/etc/sane.d/dll.conf'...
'hpaio' in '/etc/sane.d/dll.d/hplip'...
OK, found. SANE backend 'hpaio' is properly set up.
device `v4l:/dev/video0' is a Noname Integrated Webcam virtual device
---------------------
| PYTHON EXTENSIONS |
---------------------
Checking 'cupsext' CUPS extension...
OK, found.
Checking 'pcardext' Photocard extension...
OK, found.
Checking 'hpmudext' I/O extension...
OK, found.
Checking 'scanext' SANE scanning extension...
OK, found.
---------------
| USER GROUPS |
---------------
mark dialout fax cdrom floppy audio video plugdev staff scanner netdev lpadmin powerdev plone
error: User needs to be member of group 'lp' to enable print, scan & fax.
User member of group 'lpadmin'.
-----------
| SUMMARY |
-----------
error: 12 errors and/or warnings.
Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html
Done.
mark@orca:~$ groups mark
mark : mark lp dialout fax cdrom floppy audio video plugdev staff scanner netdev lpadmin powerdev plone
mark@orca:~$
Note, I am part of the lp group, even though the hp-check says I am not!
BTW, the installation instructions (and the site) at http://hplip.sourceforge.net/install/index.html has been off-line for quite awhile (since last week).
Mark
HP Linux Imaging and Printing System (ver. 2.8.10)
Dependency/Version Check Utility ver. 14.1Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.Note: hp-check can be run in three modes:
Then we are going to refer you to the excellent installation instructions for the problems we WILL find.
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).I think that patch may already be in my version of the code. When I run hp-check -r it tells me:
'hpaio' in '/etc/sane.d/dll.conf'...
'hpaio' in '/etc/sane.d/dll.d/hplip'...
OK, found. SANE backend 'hpaio' is properly set up.
However, I get this error from hp-check -r
HP-L7680
--------
Type: Unknown
Device URI: socket://192.168.25.102
PPD: /etc/cups/ppd/HP-L7680.ppd
PPD Description: HP Officejet Pro l7600, hpcups 3.10.6
Printer status: printer HP-L7680 is idle. enabled since Mon 17 Jan 2011 10:26:17 AM MST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.
That appears as if the printer must use hp or hpfax or a CUPS backend must be placed?Both backends are in the hplip debian package, and that is installed.
When I look at localhost:631 and check the printer installation for this printer, I have 2 options - hpcups or hpijs. Both give the same error. I checked the Debian repositories for the hp and hpfax cups backends and found both in the hplip package, which is installed. But I don't get either option when I install the printer using cups.
Thanks for any other ideas you may have!
Mark
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