MX records must point to type A records, not CNAME records. It sounds 
like this was your problem. You might suggest to the WHM developers that 
they edit for such misconfigurations.

This certainly does not appear to be related to the error message you 
originally posted. Sometimes error messages aren't indicative of the 
real problem though.

On 10/18/2010 08:36 AM, Tom Ostlund wrote:
>
> In WHM under the DNS Functions, changing
>
> mail 301 in cname websitename.com --> to --> mail 14400 in A IP_ADDRESS
> is the change that needed to be made.
>
> Now it all works.
>
> Thanks to all
>
> Tom
>
> On Mon, 2010-10-18 at 08:28 -0700, Tom Ostlund wrote:
>> Hello All,
>>
>> My problem relates to receiving mail. It gets returned with that error
>> message that I posted.
>>
>> I am so frustrated. All because the company that gave me a free site
>> for two years did it in asp... ugh!
>>
>> Thanks all for your help, I am still looking for the correct entries
>> to have the mail exchange local and the site hosted on a different ip
>> address.
>>
>> Thanks
>> Tom
>>
>> On Mon, 2010-10-18 at 08:14 -0700, Eric Shubert wrote:
>>> On 10/18/2010 07:55 AM, Lisa Kachold wrote:
>>> >  HI Tom;
>>> >
>>> >  These guys are correct, your mail server is not exchanging any
>>> >  authentication but expecting it.
>>> >
>>> >  WHM and Cpanel use different mail tools depending in what exactly is
>>> >  available and embraced/installed by your hoster.
>>> >
>>> >  http://www.cpanel.net/products/cpanelwhm/features.html
>>> >
>>> >  If you have it, use the WHM mail troubleshooter:
>>> >
>>> >  http://www.webhostingresourcekit.com/flash/whm/whm10_x_mail.html
>>> >
>>> >  Most web hosters use the WHM mail tool because of the many issues with
>>> >  insecure mail scripts cgi hacked.  This simply means that your server is
>>> >  sending mail FROM ITSELF (not necessarily for/to the domain) using WHM.
>>> >
>>> >  1) MX for your domain (so that your new server will be used for MAIL
>>> >  XFER [if you are already using another mail service and have a 0 or 1
>>> >  priority MX record, just add a second MX for your offsite mailer IP
>>> >  machinename (which MUST match the reverse in-addr-arpa IP address and
>>> >  name the server presents itself as PER the RFC)]
>>> >
>>> >  http://www.gregrobert.com/mxsetup.php
>>>
>>> Sorry Lisa, but I think you're off base here. If I understand Matt's
>>> situation correctly, he's having a problem sending email. MX records
>>> only come into play for receiving email. You can send all day long with
>>> no MX record(s) at all. ;) He shouldn't need to touch any DNS MX
>>> configuration. Of course, the destination/recipient domains would need
>>> appropriate DNS MX records.
>>>
>>> >  2) Mailer to allow specific IP addresses to access and relay without
>>> >  authentication.
>>> >
>>> >  If you find you are not using WHM, but have another mail server, it's
>>> >  going to be configurable within Cpanel or WHM also.
>>> >
>>> >  This is generally in /etc/mail or /etc/postfix and is usually called
>>> >  *relay* something.  But refer to specific documentation for your mail
>>> >  transport tool.
>>> >
>>> >  I.E. google"How do I configure relay hosts in postfix"   for instance.
>>> >  GoDaddy does have ssh or ftp.  You can change configuration files with
>>> >  ftp, where you generally would be vim editing the file and restarting
>>> >  the mail daemon.  Generally CPanel and WHM have tools to manage
>>> >  everything available on the server.
>>> >
>>> >  I am familiar with setting up Cpanel and WHM on servers as well as
>>> >  working within them for various shops through the years.  If you have
>>> >  questions you can email or call me off list.
>>> >
>>> >  So much of the specifics of your hoster are guessed by us, wouldn't this
>>> >  question best be crafted and packaged for their support email or process?
>>> >
>>>
>>> This part's right on. ;)
>>>
>>
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