Verify from command line that you can telnet on port 993 from your servers to google apps mail servers.

If you cannot get a telnet via port 993 through, do a traceroute via port on the command line.

Verify that the timeouts are not DNS related.  Did you change your domain templates recently?

Drop the output of that command into an email and send to both your provider and the mail support administrator.


Can you test your DNS and ports successfully via this tool:

http://www.spamportal.com/resources/dns_mail_utilities.htm

On Sun, Apr 26, 2009 at 9:55 PM, Alan Dayley <alandd@consultpros.com> wrote:
This morning our email clients could no longer reach our Goggle Apps
mail accounts.  Connection to the Google server is via IMAP to
imap.gmail.com on port 993.  Mail applications simply time out
reaching the server.

Cox support claims it's not their problem.  Google gives support via
forums.  Had a couple of ideas from them but no success yet[1].  We
can use the web interface but that is less than ideal.

Has anyone else been having this problem?  Is there a way to get to
knowledgeable people at Cox or Google?

Alan
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