nope... didn't work. On Wed, Oct 24, 2018 at 11:06 PM Brian Cluff wrote: > Try running your scanner software with sudo from the command line and see > if that makes it work. If it does, then it's a permissions issue. You > probably just need to add yourself to the scanner group and then logout and > back in and it will work. > > Brian Cluff > > On 10/24/18 7:40 PM, Michael wrote: > > I got this printer and it print beautiful photos.... I was so excited. > Then I discovered that the scanner doesn't work (bummer). Anyone know how > to get it running> I sent a support request to HP but they haven'y gotten > back to me yet. (it has been a couple of days) The information they > requested is after my signature followed by my attempt to fix it > From what I've gleaned from it plugins are not installed (which and how > eludes me) and dependencies are not installed. > -- > :-)~MIKE~(-: > > $ hp-check -t > Saving output in log file: /home/bmike1/hp-check.log > > HP Linux Imaging and Printing System (ver. 3.16.3) > Dependency/Version Check Utility ver. 15.1 > > Copyright (c) 2001-15 HP Development Company, LP > This software comes with ABSOLUTELY NO WARRANTY. > This is free software, and you are welcome to distribute it > under certain conditions. See COPYING file for more details. > > Note: hp-check can be run in three modes: > 1. Compile-time check mode (-c or --compile): Use this mode before > compiling the > HPLIP supplied tarball (.tar.gz or .run) to determine if the proper > dependencies > are installed to successfully compile HPLIP. > > 2. Run-time check mode (-r or --run): Use this mode to determine if a > distro > supplied package (.deb, .rpm, etc) or an already built HPLIP supplied > tarball > has the proper dependencies installed to successfully run. > > 3. Both compile- and run-time check mode (-b or --both) (Default): This > mode > will check both of the above cases (both compile- and run-time > dependencies). > > Check types: > > a. EXTERNALDEP - External Dependencies > > b. GENERALDEP - General Dependencies (required both at compile and run > time) > c. COMPILEDEP - Compile time Dependencies > > d. [All are run-time checks] > > PYEXT SCANCONF QUEUES PERMISSION > > > Status Types: > OK > MISSING - Missing Dependency or Permission or Plug-in > INCOMPAT - Incompatible dependency-version or Plugin-version > > warning: linuxmint-18.3 version is not supported. Using linuxmint-17.3 > versions dependencies to verify and install... > > --------------- > | SYSTEM INFO | > --------------- > > Kernel: 4.15.0-36-generic #39~16.04.1-Ubuntu SMP Tue Sep 25 08:59:23 UTC > 2018 GNU/Linux > Host: MikesBeast > Proc: 4.15.0-36-generic #39~16.04.1-Ubuntu SMP Tue Sep 25 08:59:23 UTC > 2018 GNU/Linux > Distribution: linuxmint 18.3 > Bitness: 64 bit > > > ----------------------- > | HPLIP CONFIGURATION | > ----------------------- > > HPLIP-Version: HPLIP 3.16.3 > HPLIP-Home: /usr/share/hplip > warning: HPLIP-Installation: Auto installation is not supported for > linuxmint distro 18.3 version > > Current contents of '/etc/hp/hplip.conf' file: > # hplip.conf. Generated from hplip.conf.in by configure. > > [hplip] > version=3.16.3 > > [dirs] > home=/usr/share/hplip > run=/var/run > ppd=/usr/share/ppd/hplip/HP > ppdbase=/usr/share/ppd/hplip > doc=/usr/share/doc/hplip > html=/usr/share/doc/hplip-doc > icon=no > cupsbackend=/usr/lib/cups/backend > cupsfilter=/usr/lib/cups/filter > drv=/usr/share/cups/drv > bin=/usr/bin > apparmor=/etc/apparmor.d > # Following values are determined at configure time and cannot be changed. > [configure] > network-build=yes > libusb01-build=no > pp-build=yes > gui-build=yes > scanner-build=yes > fax-build=yes > dbus-build=yes > cups11-build=no > doc-build=yes > shadow-build=no > hpijs-install=yes > foomatic-drv-install=yes > foomatic-ppd-install=yes > foomatic-rip-hplip-install=no > hpcups-install=yes > cups-drv-install=yes > cups-ppd-install=no > internal-tag=3.16.3 > restricted-build=no > ui-toolkit=qt4 > qt3=no > qt4=yes > policy-kit=yes > lite-build=no > udev_sysfs_rules=no > hpcups-only-build=no > hpijs-only-build=no > apparmor_build=no > > > Current contents of '/var/lib/hp/hplip.state' file: > Plugins are not installed. Could not access file: No such file or directory > > Current contents of '~/.hplip/hplip.conf' file: > [last_used] > device_uri = hp:/net/OfficeJet_4650_series?zc=HPB05ADA63B749 > > [installation] > date_time = 10/23/18 22:48:17 > version = 3.16.3 > > > > > > -------------------------- > | External Dependencies | > -------------------------- > > scanimage scanimage - Shell scanning program > OPTIONAL 1.0 1.0.25 OK - > avahi-utils avahi-utils > OPTIONAL - 0.6.32 OK - > error: dbus DBus - Message bus system > REQUIRED - 1.10.6 MISSING 'DBUS > may not be installed or not running' > policykit PolicyKit - Administrative policy framework > OPTIONAL - 0.105 OK - > xsane xsane - Graphical scanner frontend for SANE > OPTIONAL 0.9 0.999 OK - > gs GhostScript - PostScript and PDF language > interpreter and previewer REQUIRED 7.05 9.25 > OK - > error: cups CUPS - Common Unix Printing System > REQUIRED 1.1 - INCOMPAT 'CUPS > may not be installed or not running' > network network -wget > OPTIONAL - 1.17.1 OK - > > ------------------------- > | General Dependencies | > ------------------------- > > error: python3-devel Python devel - Python development files > REQUIRED 2.2 3.5.2 MISSING > 'python3-devel needs to be installed' > libpthread libpthread - POSIX threads library > REQUIRED - b'2.23' OK - > python3-xml Python XML libraries > REQUIRED - 2.1.0 OK - > error: cups-devel CUPS devel- Common Unix Printing System development > files REQUIRED - - MISSING > 'cups-devel needs to be installed' > python3-pil PIL - Python Imaging Library (required for > commandline scanning with hp-scan) OPTIONAL - 1.1.7 > OK - > error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version > 4.x) REQUIRED 4.0 - MISSING > 'python3-pyqt4 needs to be installed' > python3X Python 2.2 or greater - Python programming language > REQUIRED 2.2 3.5.2 OK - > error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 > OPTIONAL 4.0 - MISSING > 'python3-pyqt4-dbus needs to be installed' > error: libusb libusb - USB library > REQUIRED - 1.0 MISSING 'libusb > needs to be installed' > error: libcrypto libcrypto - OpenSSL cryptographic library > REQUIRED - 1.0.2 MISSING > 'libcrypto needs to be installed' > error: python3-notify2 Python libnotify - Python bindings for the > libnotify Desktop notifications OPTIONAL - - > MISSING 'python3-notify2 needs to be installed' > python3-dbus Python DBus - Python bindings for DBus > REQUIRED 0.80.0 1.2.0 OK - > error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library > development files REQUIRED 5.0.9 - MISSING > 'libnetsnmp-devel needs to be installed' > error: libjpeg libjpeg - JPEG library > REQUIRED - - MISSING > 'libjpeg needs to be installed' > error: sane-devel SANE - Scanning library development files > REQUIRED - - MISSING ' > needs to be installed' > python3-reportlab Reportlab - PDF library for Python > OPTIONAL 2.0 3.3.0 OK - > sane SANE - Scanning library > REQUIRED - - OK - > error: cups-image CUPS image - CUPS image development files > REQUIRED - - MISSING ' > needs to be installed' > > --------------- > | COMPILEDEP | > --------------- > > error: libtool libtool - Library building support services > REQUIRED - - MISSING ' > needs to be installed' > make make - GNU make utility to maintain groups of > programs REQUIRED 3.0 4.1 OK - > error: gcc gcc - GNU Project C and C++ Compiler > REQUIRED - 5.4.0 MISSING 'gcc > needs to be installed' > > ---------------------- > | Python Extentions | > ---------------------- > > cupsext CUPS-Extension > REQUIRED - 3.16.3 OK - > hpmudext IO-Extension > REQUIRED - 3.16.3 OK - > > ----------------------- > | Scan Configuration | > ----------------------- > > scanext Scan-SANE-Extension > REQUIRED - 3.16.3 OK - > '/etc/sane.d/dll.d/hpaio' not found. > hpaio HPLIP-SANE-Backend > REQUIRED - 3.16.3 OK 'hpaio > found in /etc/sane.d/dll.conf' > > ----------------------- > | Other Dependencies | > ----------------------- > > > ------------------------------ > | DISCOVERED SCANNER DEVICES | > ------------------------------ > > No Scanner found. > > -------------------------- > | DISCOVERED USB DEVICES | > -------------------------- > > No devices found. > > --------------------------------- > | INSTALLED CUPS PRINTER QUEUES | > --------------------------------- > > > HP-ENVY-Photo-7800-series > ------------------------- > Type: Unknown > Device URI: > usb://HP/ENVY%20Photo%207800%20series?serial=TH85N6V14S&interface=1 > PPD: /etc/cups/ppd/HP-ENVY-Photo-7800-series.ppd > warning: Failed to read /etc/cups/ppd/HP-ENVY-Photo-7800-series.ppd ppd > file > PPD Description: > Printer status: printer HP-ENVY-Photo-7800-series is idle. enabled since > Mon 22 Oct 2018 03:00:05 PM EDT > warning: Printer is not HPLIP installed. Printers must use the hp: or > hpfax: CUPS backend for HP-Devices. > > > -------------- > | PERMISSION | > -------------- > > error: Unsupported model: ENVY_Photo_7800_series > > ----------- > | SUMMARY | > ----------- > > Missing Required Dependencies > ----------------------------- > error: 'libdbus-1-dev' package is missing/incompatible > error: 'libcups2' package is missing/incompatible > error: 'python3-dev' package is missing/incompatible > error: 'libcups2-dev' package is missing/incompatible > error: 'cups-bsd' package is missing/incompatible > error: 'cups-client' package is missing/incompatible > error: 'python3-pyqt4' package is missing/incompatible > error: 'libusb-1.0.0-dev' package is missing/incompatible > error: 'openssl' package is missing/incompatible > error: 'libsnmp-dev' package is missing/incompatible > error: 'snmp-mibs-downloader' package is missing/incompatible > error: 'libjpeg8-dev' package is missing/incompatible > error: 'libsane-dev' package is missing/incompatible > error: 'libcupsimage2-dev' package is missing/incompatible > error: 'libtool' package is missing/incompatible > error: 'build-essential' package is missing/incompatible > > Missing Optional Dependencies > ----------------------------- > error: 'python3-dbus.mainloop.qt' package is missing/incompatible > error: 'python3-notify2' package is missing/incompatible > > Total Errors: 15 > Total Warnings: 1 > > > Done. > > $ sudo apt install python3-devel cups-devel python3-pyqt4 > python3-pyqt4-dbus libusb libcrypto python3-notify2 libnetsnmp-devel DBUS > dbus cups CUPS libjpeg sane-devel cups-image libtool gcc > [sudo] password for bmike1: > Sorry, try again. > [sudo] password for bmike1: > Reading package lists... Done > Building dependency tree > Reading state information... Done > E: Unable to locate package python3-devel > E: Unable to locate package cups-devel > E: Unable to locate package python3-pyqt4-dbus > E: Unable to locate package libusb > E: Unable to locate package libcrypto > E: Unable to locate package libnetsnmp-devel > E: Unable to locate package DBUS > E: Unable to locate package CUPS > E: Unable to locate package libjpeg > E: Unable to locate package sane-devel > E: Unable to locate package cups-image > > > --------------------------------------------------- > PLUG-discuss mailing list - PLUG-discuss@lists.phxlinux.org > To subscribe, unsubscribe, or to change your mail settings:http://lists.phxlinux.org/mailman/listinfo/plug-discuss > > > --------------------------------------------------- > PLUG-discuss mailing list - PLUG-discuss@lists.phxlinux.org > To subscribe, unsubscribe, or to change your mail settings: > http://lists.phxlinux.org/mailman/listinfo/plug-discuss -- :-)~MIKE~(-: