Production Control Analyst III
ZellePay.com (Early Warning Services, LLC.)

How the service works video:
https://www.youtube.com/watch?v=LlnCVA8CGDE

Essential Functions

   - Analyze complex business problems, recommend solutions, resolve
   operational or systems issues within the primary applications and databases

   - Support and perform application upgrades, patches and configuration
   setups, and modifications according to policy and documented audit controls

   - Manage client implementation testing and certification for new and
   existing clients in assigned application group

   - Maintain production applications and backup systems on a daily basis

   - Monitor the systems and their performance to rapidly identify and
   resolve issues

   - Assist in implementation and maintain system monitoring tools to
   ensure optimal system utilization and performance

   - Provide internal analysis and support to ensure proper escalation
   during outages or periods of degraded system performance

   - On-call responsibilities as part of a rotating schedule in a very high
   volume, 24x7 environment

   - Thoroughly document all support events in a workflow ticketing system
   in a timely manner ensuring that subsequent review of any incident is
   effective for knowledge base utilization

   - Create and maintain documentation of operational processes to conform
   to audit requirements. This includes client-specific diagrams and all
   related client support documentation

   - Participate in annual Disaster Recovery functional drills, full scale
   tests and failovers

   - Review and assist in testing new product features and determine any
   operational support changes that must be documented and implemented

   - Validate and report SLA measurements monthly

   - Support the company’s commitment to protect the integrity and
   confidentiality of systems and data.


Required Experience

   - Education and experience typically obtained through completion of a
   Bachelor’s Degree in Information Systems or related field

   - Three years of Unix/Linux experience and underlying network/telco
   applications

   - Three years of experience in Shell, Perl, PHP and similar scripting
   languages

   - Three years of experience with SQL queries and Oracle databases

   - Ability to research, trouble shoot, and quickly resolve highly
   technical system and application issues

   - Effective written and verbal communication skills

   - Strong attention to detail, accuracy, and policy compliance

   - Provide excellent customer service with a professional demeanor. Must
   be able to communicate clearly and professionally with all levels of
   employees and customers

   - Background and drug screen.


Preferred Qualifications

   - Additional related education, technical certifications and/or
   experience preferred

   - Experience supporting real-time payment applications and an ability to
   relate business needs to system capability

Application Link:

   -
   https://earlywarning.silkroad.com/epostings/index.cfm?fuseaction=app.jobinfo&jobid=1711&company_id=16231&version=1&source=ONLINE&jobOwner=992330&aid=1

This has been my job for the last 22 months. If you're interested in
knowing more, please let me know.

--
Thanks,
Alex.