As long as you are willing to pay for it they can do a good job, but there are also some real dingbats doing the job as well. If you get a cox direct guy then you likely are going to get a good deal. if you get a contractor then not so much... On Wed, Feb 25, 2015 at 1:44 PM, Mark Phillips wrote: > A short recap on the problem.... > > I signed up for the Cox home cable plant support option - $7/month. Cox > came out yesterday and the technician said the signal as too strong, and he > removed an amplifier from the circuit and now the modem is not dropping the > signal. The new signal strength is 2-3 dBmV. My average ping time to > google.com also dropped by 2 ms! He did not change any cables. He did > replace some old splitters in the attic for the TVs, and the signal > strength there improved, too. > > So, for once, Cox came through.....I think! > > Thanks for all the advice! > > Mark > > On Sat, Feb 21, 2015 at 12:32 PM, Mark Phillips < > mark@phillipsmarketing.biz> wrote: > >> Thanks again for all the input. I will check out the Cox service plan for >> $7.00/month and see if they can get it fixed! >> >> Mark >> >> On Sat, Feb 21, 2015 at 10:52 AM, Eric Oyen wrote: >> >>> I have the internal wiring insurance offered by Cox. SO far, its been >>> worth the additional $6 a month. The phone lines in this house (which are >>> covered) are about 50 years old. we will need to get them replace soon (my >>> ham radio keeps coming in on the phone). We had all the cable redone in the >>> house about 10 years ago, and even have a single dedicated line out to the >>> pedestal for the cable modem. So far, that one line is noise free and the >>> cable modem (a motorola make) has been chugging along happily for about 7 >>> years. >>> >>> anyway, thats my story and I am sticking to it. :) >>> >>> -eric >>> >>> >>> >>> On Feb 21, 2015, at 9:18 AM, Michael Butash wrote: >>> >>> > As long as it's not RG-58 (stuff satellite usually installs), it's >>> probably ok. Cox will only install RG-8 these days, so check what you have, >>> > >>> > My coax is going on 15-20 years old, and I've never had an issue with >>> it. This isn't usually the issue >>> > >>> > Another thing that goes bad are splitters. Mine has crapped out a few >>> times over the years too. Since I never watch tv, and haven't had cable tv >>> since the 90's, I just removed all the splitters and use a 1-to-1 joint >>> from the external to my modem. >>> > >>> > Have cox replace your external line, they should do that for free, and >>> start there. >>> > >>> > What others will do/have done is get the "coverage" package from cox >>> per month, another 6-8 bucks, have them fix/replace your inside lines, and >>> cancel the service. Janky., but I was told that by a cox field tech. :) >>> > >>> > -mb >>> > >>> > >>> > On 02/20/2015 11:41 PM, Mark Phillips wrote: >>> >> Thanks for the info! Do you know any reasonable cable installers who >>> could replaces the coax in my house? It is over ten years old, and probably >>> the problem. The cable to the dmz is just a year old, and at the opposite >>> end of the house from the cable modem. I have also been having some issues >>> with the tvs in the house, so time to replaces all of it. >>> >> >>> >> Mark >>> >> >>> >> On Feb 20, 2015 9:35 PM, "Zany Yan" wrote: >>> >> Mark, >>> >> >>> >> I used to have a LOT of problems with my Cox connection. It was >>> working then it would start recycle the modem like every 2 mins for a long >>> while. My signal was CRAP!!!!! >>> >> >>> >> Finally, it totally quit all together. Couldn't even connect. >>> Finally, a Cox technical person came over. Looked at my cable from the DMZ >>> box on the side of the house to inside with a meter and it was VERY bad. >>> >> >>> >> Ended up totally replacing the cable from the DMZ box all the way to >>> the cable modem. >>> >> >>> >> Once that was done, my connection came back. >>> >> >>> >> You want to call COX Internet technical support line, don't call the >>> help line. Make sure you keep telling them that the connection has been >>> dropping like crazy. >>> >> >>> >> Jon >>> >> >>> >> On 02/20/2015 08:06 PM, Mark Phillips wrote: >>> >> I have a 1-3 year old Motorola Surfboard SB6141 and Cox. The modem and >>> >> my LAN are up 24/7. Recently, I have been loosing my connection to the >>> >> Internet. My local LAN is up (I can ping/ssh other computers on the >>> LAN) >>> >> but I get and error message of "Can't resolve host" when I try to ping >>> >> google. A quick power off, wait 30 seconds, power on of the modem >>> fixes >>> >> the problem. These outages are happening more frequently - daily for >>> the >>> >> last two days. The lights on the front of the modem are not different >>> >> between running normally and unable to access the Internet. >>> >> >>> >> The downstream signal to noise is 37 - 38 dB @ 14 dBmV. The upstream >>> >> power level is 41 - 45 dBmV. >>> >> >>> >> I am seeing this in the logs for the modem on a regular basis after >>> the >>> >> reboots >>> >> >>> >> MIMO Event MIMO: Stored MIMO=-1 post cfg file >>> >> >>> MIMO=-1;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; >>> >> >>> >> TLV-11 - unrecognized >>> >> >>> OID;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; >>> >> >>> >> Do I need to buy a new modem? Is there anything Cox can do? >>> >> >>> >> Thanks, >>> >> >>> >> Mark >>> >> >>> >> >>> >> >>> >> --------------------------------------------------- >>> >> PLUG-discuss mailing list - PLUG-discuss@lists.phxlinux.org >>> >> To subscribe, unsubscribe, or to change your mail settings: >>> >> http://lists.phxlinux.org/mailman/listinfo/plug-discuss >>> >> >>> >> --------------------------------------------------- >>> >> PLUG-discuss mailing list - PLUG-discuss@lists.phxlinux.org >>> >> To subscribe, unsubscribe, or to change your mail settings: >>> >> http://lists.phxlinux.org/mailman/listinfo/plug-discuss >>> >> >>> >> >>> >> --------------------------------------------------- >>> >> PLUG-discuss mailing list - >>> >> PLUG-discuss@lists.phxlinux.org >>> >> >>> >> To subscribe, unsubscribe, or to change your mail settings: >>> >> >>> >> http://lists.phxlinux.org/mailman/listinfo/plug-discuss >>> > >>> > --------------------------------------------------- >>> > PLUG-discuss mailing list - PLUG-discuss@lists.phxlinux.org >>> > To subscribe, unsubscribe, or to change your mail settings: >>> > http://lists.phxlinux.org/mailman/listinfo/plug-discuss >>> >>> --------------------------------------------------- >>> PLUG-discuss mailing list - PLUG-discuss@lists.phxlinux.org >>> To subscribe, unsubscribe, or to change your mail settings: >>> http://lists.phxlinux.org/mailman/listinfo/plug-discuss >>> >> >> > > --------------------------------------------------- > PLUG-discuss mailing list - PLUG-discuss@lists.phxlinux.org > To subscribe, unsubscribe, or to change your mail settings: > http://lists.phxlinux.org/mailman/listinfo/plug-discuss > -- A mouse trap, placed on top of your alarm clock, will prevent you from rolling over and going back to sleep after you hit the snooze button. Stephen