I apologize for not having more time, perhaps to dig up some of my old data. However the methodology went something like this. Equipment + Install + Configuration + User time cost + Time cost for upgrades, maintenance, and expansion/changes. Assuming you have an average size small business. In that small business you have ~40 phones and 50 employees. Each employee gets their own did. ~5 phones are "executive" (fancier model) and you have two which are for receptions. The receptions will monitor one of three "main" incoming lines and will need to know which one has been dialed before they answers. Similarly you will need 3 different dial by name directories which may or may not have some overlapping people. Each person needs to be able to switch between 3 preprogrammed settings on how their calls are handled. Integration with their business calendar so the phone system automatically switches between several settings depending on the individuals availability (in a meeting, out of office, etc.) is a big plus (ShoreTel does five settings as a base and was expandable but their was something about the expansion that I can not remember. ShoreTel also did the integration with Outlook, Lotus, and a half dozen other applications calendars out of the box, but since they publish their API you could program your own if you wanted) The business has 10 remote sites to manage. About 10 users will require custom soft buttons. You hotel desks so that one physical phone may be used by several people during the course of a day so people need to be able to login and out of their phones easily. People also need to be able to quickly and easily record phone calls and manage those recordings. Voicemail must be integrated into email. It also needs to be trivial for people to mange DND exception lists. And you need to assume you will change out about 15 employees a year. You also require 10 departmental voice mail boxes that are integrated with a personas individual mail box for people who are authorized for that public box. In addition all equipment must be warranted for ten years. (etc. etc. etc.) This is what I remember of the PBX requirements Cornerstone Homes had back in 2005. Running this sort of system the cost of having some one set it all up, train local non-technical staff on how to maintain this, and provide support had a total cost of about $20,000 for equipment, install, and training. In addition training cost was about 15 min per employee plus 45 min for the HR department who managed the systems operation. I originally estimated this at about $2000 of cost for employee time. In addition I estimated and additional $2000/year of operational & maintenance cost. In fact cost less then $5 of my HR departments time to set up a new user and a new phone with custom soft buttons, voicemail, phone call handling (when should it ring, when should it roll to an assistant, when should it go to voice mail, which voicemail greeting should it give, etc), the companies directory, personal directory (usually integrated with their pim, but it could be via a text file too) and automatic updates (if using pim integration). Now the phone cost about $150, and with licensing and the estimated cost to house and maintain the equipment required for voicemail. Of course both those costs are fairly typical when compared to Asterisk and are moot if just replacing an employee. Professional support was free for 2 years with 4 hour service guarantee and $6K per year their after, but no one I interviewed ever renewed support since the equipment had a lifetime guarantee and was so easy to set up and maintain. Professional support was $75/hour for remote support and $150/hour for on premises support up to 6K/year (at which point you purchased a support contract) if you needed it after your first two years was over. Equipment is warranted for life. All upgrades, patches, etc. are also free and done by ShoreTel professionals. I wish I had my information from when I was looking at Asterisks, but if I recall correctly, the numbers I got from the one asterisk vender came in at about $18,000 for equipment, install, and configuration. No training and $150/hour for support; but the first 5 days of support was free. They did not offer an inclusive support contract at the time. While interviewing asterisks owners I got to an average estimation of about 20 hours a month by in house technical staff to support the users and maintain the system, plus about 100 hours of education per tech/year to keep the system updated, secure, and providing advancing service for the users. So if you have two qualified people (so one can take a day off some time) then you are looking at about 440 hours. Lets call it 400 hours or about $14,000/year of in house support cost. Now this may seem like a large amount of time, however it was the average from the people I interviewed. Though I only included groups that had not had an outage in the last 2 years. The cost per hour of telephone outage in the middle of a work day for my employer at the time was calculated to be approximately $10,000 and one call center I interviewed averaged 4 hours a year of outage; so I just tossed their estimation of maintenance time out. Although it was really inside the range of others, but they were also a larger institution having about 200 phones attached to the system in three different call centers (funny thing is they shrank to less then 40 in three years, funny economy) So, I have a two year cost of ShoreTel as $26K (actual cost was actually about $35K including the fax system, but we would have plugged that fax system into any phone system we would have purchased, save Avaya, which had their own fax system) Estimated cost over two years for a Asterisks system was about $45K or almost twice the cost. This is not to mention I could not find nearly the refinement of productivity tools or PIM integration. What do you believe a modern cost of installing and maintaining this sort of system would be today for Asterisks? I know, this is really short and not a full analysis, and I also understand the number of people supporting asterisks in the valley has increased so my numbers may be a bit off. By the way, if you already have an experienced ShoreTel person on staff and purchased ShoreTel equipment off of eBay today from small and mid size companies that have not survived this economic downturn, then your looking at about $5K in equipment and licensing costs for the same install. _____ From: plug-discuss-bounces@lists.plug.phoenix.az.us [mailto:plug-discuss-bounces@lists.plug.phoenix.az.us] On Behalf Of JD Austin Sent: Friday, February 20, 2009 11:48 PM To: Main PLUG discussion list Subject: Re: OT:Exchange good? - And the flame wars begin (Was:Re: new hotness?) Why do you think TCO of an Asterisk system is HIGHER than shortel or Avaya? -- JD Austin Twin Geckos Technology Services LLC jd@twingeckos.com 480.288.8195x201 http://www.twingeckos.com P. J. O'Rourke - "Everybody knows how to raise children, except the people who have them." On Fri, Feb 20, 2009 at 2:28 PM, Bryan O'Neal wrote: Craig, I think you are missing the point. So, not to call you out on the carpet here but have you ever managed a large enterprise? If so could you please explain your ideal concept of how you manage to keep productivity high and cost low without use of any non-free or non-open products? Take Asterisk for example. I love it but the total cost of ownership is outrageously high in comparison to systems like Avaya and ShoreTel. And that is without the incredible ease of integration of systems like ShoreTel have with outlook. You bag on Exchange but offer no comparative substitute. You complain about the fact it uses AD and how much it costs even though it is included free in several flavors of Exchange distribution. You complain about mailbox implementation but seem to think it is the only DB your company would be running. How do you back up your Oracle, MySQL, DB2, or Postges systems? And again with the scanning, it provides it's own free scanning system, however it is idiotic to be dinging the bulk of your spam scanning on the mail server. By the time it reaches your server the cost of resources expended to handle it far outweigh the cost of third party scanning. And the fact that Third party AV scans can be integrated easily is not a bad thing, saying so is like saying postfix sucks because you can use spamassisen and calmav. In fact I can use clamAV but it does not provide the same level of service for the same maintenance cost of better products like Avast. That said you say the only client is outlook, so my question is what server/client system do you have that provides anywhere near as much to the party as exchange/outlook? If you have one I would really, really, love to try it out! But I have not found one. Certainly Cyrus is not it. And for cost I can put an exchange system in for a 70 person office with all the clients and servers licensed from scratch with AD and everything, including the server and my time to set it up for less then $1500. In addition each users outlook costs only $40 and that also includes all the other MS bundled stuff we have not talked about (Share point, etc.). And while there are far better solutions for nearly all of it (especially MS SQL Server) Tell me now. Can you purchase a server, provide a integrated collaborative PIM suite in a single interface providing mail, contacts, basic CRM, takes, notes, and journal com tracking for the same price? If so I really would like to see it because I have bee hunting for this for almost 10 years! I hold fast that Exchange is one of very, very few MS products that has a very high ROI. And, have you every had to integrate a BES with something other then Exchange? Or are you some one who has never managed more then a handful of mobile devices. Now if you're a single person or a company of 5 it is stupid to implement exchange. Use Google. If you're a fleet of sales people who never talk to each other and have an independent sales management application, then again, Exchange is not your option, but for most small campus based businesses that employ a group of average people who need to communicate easily with their teams exchange is your answer. In the real world your business needs and the bottom line dictate the solution, not your personal feelings. And time and time again, for medium business after medium business, Exchange has provided. If you really want we can conger up an average small company prototype and each deliver a robust communications plan. But I think your average CFP will pick the exchange plan every time. And yes one of my three home computers is MS, and yes I run outlook on it (Evolution and thunderbird on the other two) But Outlook is my primary PIM. I find on lists like this I have the fringe voice of pay/proprietary software, just like in the business world I am the fringe voice of free and open source. So, I get flamed from both sides. -----Original Message----- From: plug-discuss-bounces@lists.plug.phoenix.az.us [mailto:plug-discuss-bounces@lists.plug.phoenix.az.us] On Behalf Of Craig White Sent: Friday, February 20, 2009 10:24 AM To: Main PLUG discussion list Subject: RE: OT:Exchange good? (Was:Re: new hotness?) On Fri, 2009-02-20 at 09:45 -0700, Bryan O'Neal wrote: > I disagree... Mostly. > > - Tough to backup > Like any database it needs to be shut down for standard file backups > to work properly. This can be done via a simple script and is not a real issue. > However the use of back up programs like BackupExec make it a breeze > to back up and restore. However I will agree that if you never had to > deal with it before and you don't have much space and you don't have > something like Backup Exec it can be daunting to figure out how to get > regular backups working. That said I also like to run all the clients > so they keep a copy of all activity locally. Not only does this speed > up the clients but it also ensures that if the server suddenly went > belly up and the last backup I had was 10 or 12 hours old (if I was > using a file backup system) I could restore everything up to the > minuet for people who had their clients running. If I thought it was > worth the time I would have liked to virtualizes the exchange server > and take regular snap shots of it throughout the day. However other > projects provided a greater return for the time invested so I never got around to it. ---- this is absurd - once you have used cyrus-imapd and all of the e-mails are separate files you realize how antiquated and stupid the concept of an Exchange mail store is. Oh, you can buy programs with Exchange 'agents' to allow you to back up live or you can use some routine to shut down Exchange to allow a backup but it's clearly a hostile environment, much like backing up any database. ---- > > - Costly to integrate spyware, anti-virus and other content scanning > I never had any issues and must totally disagree. I have always used > the scanning built into exchange. This has been quite a nice feature > since Exchange 2003 SP2 which is quite good at controlling spam, > viruses, and generally enforcing corporate policies. However, for > less then $500 a year you can get a third party to spam scan all of > your email before it ever hits your server. If nothing else this pays for it's self in saved bandwidth. > If you are a medium size company initial spam scanning should be done > by a third party, after that Exchange can be tweaked quite easily to > help enforce corporate policies. In addition integration with > products like Avast make it easy to offer AV/Threat scanning. After > that exchange is easy to set up for limiting the kinds of files that > can be sent or received, how big a email can be, and even who emails > can be sent or received from. And while I never did it, I am fairly certain you can do key word scanning as well. > Most of this this can be customized on a per user basses. ---- I think you just made my point...buying specialized software add-ons to perform scanning - and of course, the 'Exchange Server' options. ---- > - Specialized client software (Outlook) You can chose what ever client > you want, but some features may not be limited or not available. A > fairly good webmail client is provided. You can use POP and IMAP for > any client with regards to your email. With some server side add-ons > colanders can be made available as well and global contacts can be > driven via ldap. While it is true if you want to use the advanced > features you have to use outlook, but again, I have not found any > other client/sere pair that provides these features, so it is not > surprising that other clients can not use them when connecting to the server. ---- good webmail is easily implemented as are LDAP client applications. OWA is adequate. ---- > - Requires AD > Yes. However this is like saying that it requires an MS server to run > so I really don't see your point. I can integrate my Linux servers > and clients seamlessly into AD using krb and some people indicate the > opposite is also true. It is an enterprise mail system designed > around collaboration. If you don't have an enterprise to collaborate > with you probably are not looking at outlook. If you believe it ads > additional expense look at the small business edition. The price for > a fully integrated MS environment is very cheep these days. ---- My point seemed to be rather obvious. You're in for the penny, you're in for the pound. The issue isn't about whether Linux or Macintosh can integrate into an AD environment...of course they can. The issue was about buying in and having AD dictate everything from user accounts to machine access and all resource management. To use Exchange, you have no choice other than to go the whole hog...there was no other options after Exchange 5.5 The simple truth is that Microsoft didn't create the Enterprise environment nor do they possess the only logical implementation. They have the marketing muscle and the foresight to create artificial dependencies to use software to dictate implementation. Start tossing in curveballs such as IP Telephony integration and it becomes a major clusterf**k. The ultimate issue is that the only decent client for Exchange is Outlook and thus the only decent OS to use is Windows and thus the vendor lock-in is full circle. Clearly as businesses tighten their belts, the costs of license 6 or just generally the various licenses necessary to be purchased for client access, whether to files or to Exchange Server or to MS-SQL server get to be absurd. As few businesses have embraced the move to Vista, Linux options for the desktop continue to improve and Exchange Server will see its value declining. Craig --------------------------------------------------- PLUG-discuss mailing list - PLUG-discuss@lists.plug.phoenix.az.us To subscribe, unsubscribe, or to change your mail settings: http://lists.PLUG.phoenix.az.us/mailman/listinfo/plug-discuss --------------------------------------------------- PLUG-discuss mailing list - PLUG-discuss@lists.plug.phoenix.az.us To subscribe, unsubscribe, or to change your mail settings: http://lists.PLUG.phoenix.az.us/mailman/listinfo/plug-discuss