Your levels are teetering on unacceptable, you probably have some issue with the cable.

Phx sucks for heat, you get what is known as "suck-out", literally the expansion of contraction of copper over time with our extreme heat and cold causes this to happen over time pulling the conductor out of the middle of the connection, shrinking it.  I have it occur about every 5-6 years in my house with the run form the ped (pedestal, where the tap into the main coax is back to the node).  Never inside, but from your street drop to your house, where it branches off internally usually.

Call cox and complain until they send someone to replace your external line.  Ask if your neighbors are having issues, if you talk to your neighbors (I'm anti-social, I usually figure it out because I've worked in cable systems for years and used to it), might be a node issue. 

If you get someone with a clue at cox, you can ask them to check across your downstream interfaces if multiple people are having issues with disconnects or cmts reset errors.  The modem reboots when levels get too far outta wack. 

Biggest issue for Cox seems these days for residential service, they send you for support queues to someone in the Ozarks among hillbillies now that can barely speak english let alone tell you what levels or nodes mean.  The joys of consolidation and insourcing (as it was for Cox, decided by idiots that should have been fired 20-30 years ago to build their call centers in the un-technologically inclined regions of the United States).

-mb


On 02/20/2015 08:06 PM, Mark Phillips wrote: