Are you sure you have internet access?
open up a shell and run the following commands:

/sbin/ifconfig
ping google.com
ping 72.14.207.99
traceroute www.cnn.com

for /sbin/ifconfig:
root@lauren:/home/clay# /sbin/ifconfig
eth0      Link encap:Ethernet HWaddr 00:11:11:14:5B:A1
          inet addr:192.168.0.2 Bcast:192.168.0.255 Mask:255.255.255.0
          inet6 addr: fe80::211:11ff:fe14:5ba1/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
          RX packets:261 errors:0 dropped:0 overruns:0 frame:0
          TX packets:328 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:30056 (29.3 KiB) TX bytes:112520 (109.8 KiB)

lo        Link encap:Local Loopback
          inet addr:127.0.0.1 Mask:255.0.0.0
          inet6 addr: ::1/128 Scope:Host
          UP LOOPBACK RUNNING MTU:16436 Metric:1
          RX packets:9 errors:0 dropped:0 overruns:0 frame:0
          TX packets:9 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:1508 (1.4 KiB) TX bytes:1508 (1.4 KiB)

for ping I used the network tools
     google.com with 5 packets transmitted and 5 poackets received.
     72.14.207.99 with 5 packets transmitted and 5 packets received.
for traceroute also used network tools
     www.cnn.com produced th following:
          196.168.0.2 0.143ms
          no rerply
          phnx 67.40.227.202 102.248ms
          phnx 67.40.227.93     54.300ms
          and it has several additional entrees.
Thanks,
Clay

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