Anyways, I will also point out that this sounds very similar to the service I got from Compaq before there were even any rumours about the acquisition by HP. Sounds like they didn't fire the Compaq personnel, to their own disgrace. I would just like to caution everyone against buying any Compaq laptop. I've had to fix 4 recently, all suffering from different ailments but probably caused by the shoddy workmanship I witnessed in each. I'll second that. Some time ago I attempted to reformat the hard drive in a Compaq machine and discovered to my horror that the boot sector contained certain BIOS-level information, and the machine couldn't be restarted until reformatted with their special utility. I decided then never to buy another Compaq. Now that HP is infected with Compaq, I'll never buy an HP machine either. Besides, I have yet to see a ready- made PC that can deliver better value than a shopping cart full of parts. Though I have to admit Dell comes pretty close. -- Phil Mattison Ohmikron Corp. 480-722-9595 ext 1 602-820-9452 mobile