They will send you to the termination department where they will offer 
you a deal to stay.



On 2016-07-02 19:25, Bob Elzer wrote:
> Have you tried asking them to renew your current plan, or telling them
> you will leave if they don't ?
> 
> Also, if they say go ahead and leave, hang up and call back and get
> someone else and go through the same thing, repeating until you get
> the answer you want.
> 
> I find most of these reps don't care or don't know what they can offer
> you.
> 
> When I had roadrunner, they would send me a bill with the new price
> for HBO, when I told them to cancel, they would renew the old plan.
> 
> It once took me 9 months to get quest to fix my bill, 9 months to find
> the right person that knew what they were doing and that I was right.
> 
> I'll bet you can get your deal renewed, or a better one.
> 
> They really would rather keep you as a customer.
> 
> On Jul 2, 2016 12:32 AM, "Nathan England" <nathan@nmecs.com> wrote:
> 
>> -----BEGIN PGP SIGNED MESSAGE-----
>> Hash: SHA1
>> 
>> Howdy all,
>> 
>> It seems my current cox package has expired and my rates are set to
>> sky
>> rocket. I currently have the premium internet which is 150mbps for
>> $79.99. I can pay $10 more a month and get the cox business
>> internet
>> which is 25mbps.
>> 
>> I'm conflicted with whether or not it is worth the price. My
>> internet
>> now is pretty fast, I cannot often complain about the speed, but
>> I'm
>> curious, is the 25mb dedicated better than my 150 on a perfect day?
>> 
>> - --
>> ~~~~~~~~~~~~~~~~~~~~~~~~
>> Nathan England
>> Web Developer
>> LAMP Administrator
>> Information Security
>> nathan@nmecs.com
>> (480) 559-9681 [1]
>> https://www.nmecs.com [2]
>> -----BEGIN PGP SIGNATURE-----
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>> 
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>> -----END PGP SIGNATURE-----
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> 
> 
> Links:
> ------
> [1] tel:%28480%29%20559-9681
> [2] https://www.nmecs.com
> [3] http://lists.phxlinux.org/mailman/listinfo/plug-discuss
> 
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-- 
Keith Smith
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