On 2015-02-26 09:50, Michael Butash wrote:
> Agreed - their contractors are pretty useless for anything short of
> manual labor to run cables and maybe not screw them up, but more often
> than not my issues when problematic were fixed by a real Cox tech. 
> Worst case, if you think you have a useless contractor, send them
> away, yell at cox, and get a real cox tech out there by asking for a
> "supervisor escalation".
> 
>  I had to do this the last time I had suck-out, as replacing the run
> from the outside to my house, as it turns out there was another splice
> upstream at a junction in my neighbor's yard I didn't even know about
> until I got someone out there that cared, ie. a Field tech sup to help
> me diagnose the issue and check the levels with an office tech each
> step of the way the levels remotely.
> 
>  This is one reason they charge a grip and a half for business
> services (other than business==expensive,


For me moving from residential to business was only $25/mo and they 
allow for running servers with no blocked ports.  And it seems my 
service is better.  I used to experience and hour or two of being off 
line every year.  Have not been off line since switching.


of course, despite being the
> same as residential service) - they'll kick someone in the arse and
> have them come to your house whenever asap for repair vs. residential
> day or two wait, and odds are usually better of getting someone with
> said clue.
> 
>  -mb
> 
>  On 02/25/2015 03:28 PM, Stephen Partington wrote:
> 
>> As long as you are willing to pay for it they can do a good job, but
>> there are also some real dingbats doing the job as well. If you get
>> a cox direct guy then you likely are going to get a good deal. if
>> you get a contractor then not so much...
> 
> 
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-- 
Keith Smith
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