> Basic troubleshooting of the network layer seems to be in order.
>
> Can she ping the WAP?  Can she ping the ISP?  Can she ping google?
> Is her DNS working?

Please excuse my lack of knowledge, but I don't know how to check
some of these things.

- ping google.com gives no response.

- I don't know how to ping WAP (whatever that is).

- I don't know how to ping the ISP.

- How can I tell if her DNS is working?

The internet connection is reportedly a strong connection.



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