I get through to Godaddy's tech support every time within a few minutes.

Now iPower is another story.  I've waited on hold for up to 1/2 an hour.  Last year I was trying to get though to them and could not during the day.  One night when I woke up at about 3am and could not sleep I called and it too 1/2 an hour to get through.

------------------------
Keith Smith


--- On Thu, 5/7/09, Eric Shubert <ejs@shubes.net> wrote:

> From: Eric Shubert <ejs@shubes.net>
> Subject: Re: OT: Problems with GoDaddy SSL cert request
> To: plug-discuss@lists.plug.phoenix.az.us
> Date: Thursday, May 7, 2009, 8:46 AM
> I've never been able to reach a real
> person at GD (phone or email). I 
> decided to stop using them as a vendor, and transferred my
> registrations 
> (and my customer's) to a different registrar. I highly
> doubt that I'll 
> ever use them again for anything.
> 
> I realize this doesn't help with your current problem.
> Sorry.
> 
> Charles Jones wrote:
> > It shouldn't take days to get a simple $29 SSL Cert
> (It's not even one
> > of the expensive ones that verifies your identity). It
> also shouldn't
> > take days to respond to support email, or to even
> acknowledge receipt of
> > a fax that they requested. GoDaddy = FAIL.
> > 
> > -----Original Message-----
> > From: plug-discuss-bounces@lists.plug.phoenix.az.us
> > [mailto:plug-discuss-bounces@lists.plug.phoenix.az.us]
> On Behalf Of
> > keith smith
> > Sent: Thursday, May 07, 2009 8:28 AM
> > To: Main PLUG discussion list
> > Subject: Re: OT: Problems with GoDaddy SSL cert
> request
> > 
> > It may take a while to work through their system.
> > 
> > ------------------------
> > Keith Smith
> > 
> > 
> > --- On Wed, 5/6/09, Charles Jones <charles.jones@ciscolearning.org>
> > wrote:
> > 
> >> From: Charles Jones <charles.jones@ciscolearning.org>
> >> Subject: OT: Problems with GoDaddy SSL cert
> request
> >> To: "Main PLUG discussion list"
> > <plug-discuss@lists.plug.phoenix.az.us>
> >> Date: Wednesday, May 6, 2009, 4:29 PM
> >>
> >>
> >>
> >>
> >>  
> >> Has anyone ever had issues with GoDaddy SSL certs?
> We have
> >> several with
> >> them and on Tues I purchased a cert, and after
> submitting
> >> the signing
> >> request I got this email:
> >>
> >>
> >>
> >> "Due to filters in our system your certificate
> >> request has been
> >> flagged for additional review. In order to proceed
> with
> >> your request we
> >> will need a live site to review. Please upload a
> site and
> >> let us know
> >> once that site is available for us to view.
> Alternately,
> >> you may
> >> provide a formal letter of the intended use of
> your site.
> >> Please make
> >> sure to include your name and signature on the
> document.
> >> Please have
> >> the letter faxed to..."
> >>
> >>
> >>
> >> WTF? What "filter" would flag an SSL cert
> >> request, especially when we
> >> have other domains and certs already with them?
> The live
> >> site is not
> >> ready yet, so I faxed them the letter of intent at
> 8am this
> >> morning,
> >> and as of now the cert is still pending with
> status message
> >> "Awaiting
> >> Live Site or Letter of Intent".  I emailed
> their
> >> support and just got a
> >> canned response back.
> >>
> >>
> >>
> >> Yeah there is a plethora of other places I could
> get a
> >> cert, but
> >> getting them all from the same place makes it
> easier to
> >> manage renewals
> >> etc.
> >>
> >>  
> >>
> >>
> >> -----Inline Attachment Follows-----
> >>
> >>
> ---------------------------------------------------
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> >> To subscribe, unsubscribe, or to change your mail
> >> settings:
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> > 
> 
> 
> -- 
> -Eric 'shubes'
> 
> ---------------------------------------------------
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> settings:
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> 


      
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