It shouldn't take days to get a simple $29 SSL Cert (It's not even one
of the expensive ones that verifies your identity). It also shouldn't
take days to respond to support email, or to even acknowledge receipt of
a fax that they requested. GoDaddy = FAIL.

-----Original Message-----
From: plug-discuss-bounces@lists.plug.phoenix.az.us
[mailto:plug-discuss-bounces@lists.plug.phoenix.az.us] On Behalf Of
keith smith
Sent: Thursday, May 07, 2009 8:28 AM
To: Main PLUG discussion list
Subject: Re: OT: Problems with GoDaddy SSL cert request

It may take a while to work through their system.

------------------------
Keith Smith


--- On Wed, 5/6/09, Charles Jones <charles.jones@ciscolearning.org>
wrote:

> From: Charles Jones <charles.jones@ciscolearning.org>
> Subject: OT: Problems with GoDaddy SSL cert request
> To: "Main PLUG discussion list"
<plug-discuss@lists.plug.phoenix.az.us>
> Date: Wednesday, May 6, 2009, 4:29 PM
> 
> 
> 
> 
>  
> Has anyone ever had issues with GoDaddy SSL certs? We have
> several with
> them and on Tues I purchased a cert, and after submitting
> the signing
> request I got this email:
> 
> 
> 
> "Due to filters in our system your certificate
> request has been
> flagged for additional review. In order to proceed with
> your request we
> will need a live site to review. Please upload a site and
> let us know
> once that site is available for us to view. Alternately,
> you may
> provide a formal letter of the intended use of your site.
> Please make
> sure to include your name and signature on the document.
> Please have
> the letter faxed to..."
> 
> 
> 
> WTF? What "filter" would flag an SSL cert
> request, especially when we
> have other domains and certs already with them? The live
> site is not
> ready yet, so I faxed them the letter of intent at 8am this
> morning,
> and as of now the cert is still pending with status message
> "Awaiting
> Live Site or Letter of Intent".  I emailed their
> support and just got a
> canned response back.
> 
> 
> 
> Yeah there is a plethora of other places I could get a
> cert, but
> getting them all from the same place makes it easier to
> manage renewals
> etc.
> 
>  
> 
> 
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