Instead of Linux, try telling them you have a network setup, and need to make the settings changes on/through the router. (Assuming this is true)
If they still aren't helpful, ask to speak to a knowledgeable tech, sometimes you can get past the script-readers to someone who knows
what they're talking about.

Josef Lowder wrote:
> On 4/17/09, Stephen <cryptworks@gmail.com> wrote:
>> it mostly just reconfigured the modem with a uPNPesque application.
>>
>>  but honestly call their customer service department and ask them what
>>  your settings need to be to connect. they most likely can get you that stuff.
> 
> I'll try that, but in the past, whenever I mentioned Linux, the standard
> response is, "we don't support that ... we only support microshaft."
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