On Nov 28, 2007, at 10:15 AM, Micah DesJardins wrote:

> Anyone have any experience with
> Speakeasy?

Yes.  They were really great once upon a time.  I really like that  
they try to keep their customers informed about network outages, etc.   
However, after a good run with them I had to move to a location that  
did not have DSL. So I used Cox for about a year, but that's another  
story.  Since I was on contract with Speakesay moving would cause me  
to incur their cancelation fee.  I told the customer service rep that  
I liked the service and would use it in the future when I moved  
again.  This was in hopes that the cancelation fee could be waved on  
good faith (a long shot but it never hurts to try).  The rep told me  
that the fee could not be waved, but when I returned as a customer the  
fee would be applied to a service contract. Sweet, what a deal.  He  
then assured me that policies such as this are what makes Speakeasy so  
great and set them apart from the competition.   At the time I  
couldn't agree more.  It wasn't until I signed up again and had  
another rep explain that after I paid the setup fee the credit would  
be applied to future bills for about 6 months.  I was really pleased  
until I got an account statement from my bank, Speakeasy had billed  
the account for the month in addition to a setup fee.  To make a long  
story short after several phone calls and emails Speakeasy had no  
record of my previous service or an agreement to credit my account.   
They continued to bill my account for months, while I occasionally  
called and sent emails.  After some time they finally agreed to credit  
me part of the cancelation fee.  Needless to say I canceled my  
contract when I could and switched to Qwest.  As with Cox, Qwest is a  
whole other story.

I've been lurking on this list for quiet some time.   AFAIK this is my  
first post.  Hi everyone.

--Eddie



---------------------------------------------------
PLUG-discuss mailing list - PLUG-discuss@lists.plug.phoenix.az.us
To subscribe, unsubscribe, or to change your mail settings:
http://lists.PLUG.phoenix.az.us/mailman/listinfo/plug-discuss