I have used this before it works out pretty well you can claim tickets. 
You have different queues for other tickets. It seems to do the job 
pretty well. I don't know if this helps

Craig Brooksby wrote:
> I manage a team of 5 who do a wide variety of small tech projects for
> our customers.  We need a "request tracking" or "issue tracking"
> system to both help us collaborate among ourselves, but also
> communicate to 100 coworkers and 900 clients.
>
> I have been looking at RT from http://www.bestpractical.com/rt/ and it
> seems to have all the features we need.
>
> If anyone has other suggestions or experience, please chime in.  Thanks.
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