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Wayne Davis wrote:
> I've had Cox Broadband for about 4 years and it has been VERY reliable.
> 
How do you know?

What do you consider reliable?

I have a busine$$ account with multiple static IPs, check status each minute, and
record changes of status. I do this because of my past experiences with Cox, and
because a lot of people depend on my connectivity.

( Data is here: http://www.kevino.org/cox_status.txt )

I am conservative in what I call an outage - testing for 3 consecutive failures
of ICMP packets to make it back from the gateway IP, after waiting 2 S per
packet. I don't consider the status back up again unless all three consecutive
packets make the trip, to help eliminate noise in the data due to marginal cases.

I normally can flood ping the gateway IP with zero packet loss and 8 mS avg ping
time.

There was a period from Oct 2006 until Mar 2007 without any logged loss of
service. I would say that when their network works right, it works well.

I've been on the phone several times with Cox in the last 24 hours, and have been
informed of 4 separate 'equipment failure' events during this time, each of which
covered large areas, not just my street or local area.

BTW: I made a point to call during a period of uptime early this morning and had
the modem tested by Cox, and it is working nominally. The modem and all data
equipment here runs on filtered UPS power too.

Hence, I have come to a second conclusion: These equipment failures are not
random failures.

Large ISPs such as Cox and Qwest do not really care about their customers - they
don't have to.

One of my favorite pastimes is to call Cox during normal business hours and sit
in the on-hold loop waiting for tech. support, where every 10 seconds a voice
comes on "...[thanking me] for my patience..."!

I've logged 15 events just since 3am this morning....

Cheers,
- --
KevinO
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